Bachelor of Science in Airline Management
Indiana Aerospace University
I'm a committed and incredibly flexible aspirant soon to be virtual assistant with a solid 1 year foundation of internet sales, market research, 1 year airline operations, and customer service. I work well in hectic settings, handling several responsibilities with ease while upholding discretion and professionalism. I bring both passion and hustle to everything I do, and I have a track record of successfully communicating with clients and developing good relationships with them.
Indiana Aerospace University
Providing product information and answering customer questions
Explaining the functions of the products, including how to set them up
Accepting and processing customer payments and returns
Promoting special sales, offers, and special events
Remaining up to date on the latest products in the store
Serve as the main point of contact for field teams
Schedule, route, and dispatch field personnel
Track the progress of ongoing operations
Respond to urgent situation, address problems
Develop optimal delivery routes
● Check-in
○ Greeting passengers
○ Assisting with self-service or manual check-in
○ Helping them print boarding passes
● Baggage Services
○ Handling luggage and weighing it
○ Assisting with lost or damaged baggage claims
● Operational Coordination
○ Communicating with gate staff, flight attendants
○ Adhering to all security and safety operations
○ Making public address announcements regarding gate changes, delays
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.