2003
Bachelor in Graphics major in Architecture
Technological University of the Philippines
More Info About Me
My nickname is Arlene. I am 41 years old. I am married and live in Cavite with my husband and 2 kids. I am a College graduate with a Bachelor's in Graphics Technology. I have more than 10 years of experience in the BPO industry, most of them from the Back office, and nonvoice accounts. My interest is in Arts and Music. I'm looking for an opportunity that will let me build a solid professional foundation.
My Skills and Competencies
Social Media Management
Lead Generation Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
Big Travel Support USA
(Amazon Customer Support)
● Responsible for delivering timely, accurate, and professional customer service to Amazon Customers
● Responsible for customer support at Amazon; process complaints and issues related to products or services
● Helps customers complete, upgrades/returns and frequently provide necessary technical assistance
2022
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2022
Alorica Teleservices, Inc.
(Content Moderator)
● Responsible for user-generated content submitted to an online platform
● Carefully review each inquiry with a high level of detail, identify an appropriate action, and remove abusive content.
● Review potentially sensitive user-generated content and adhere to the threat of harm and abuse guidelines.
● Add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams
● Participate in frequent refresher training to always conduct correct moderating policies
● uphold a high standard of accuracy and quality while fulfilling job responsibilities
2017
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2019
Gezer Social Media Solutions Inc.
(Human Resources Recruitment Staff)
● Responsible for screening resumes to determine which candidates meet the minimum requirements.
● Conducting in-person interviews
● Administering appropriate company assessment
● Maintaining relationships with both internal and external clients to ensure staffing goals are achieved
● Completing timely reports on employment activity
● Ensuring that all of the information submitted by employees are organized (201 files)
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation Expert
Support in building a pipeline of leads to meet business plans, quotas and company objectives.