2007
Computer Science in Programming
Microsystems International Institute of Technology
Hi there! I’m Loraine, your virtual assistant, ready to simplify your day, keep you organized, and help you get more done—let’s make things happen together!
My name is Mary Loraine, and I’m a virtual assistant with over 9 years of experience in the customer service industry. My goal is to help you stay organized, save time, and focus on what matters most to you.
I specialize in providing efficient support through my strong time management, organizational skills, and problem-solving abilities. Whether you need help managing your schedule, handling customer inquiries, or keeping your projects on track, I’m here to make your day run smoothly.
What sets me apart is my flexibility and adaptability—I thrive on creating solutions tailored to your unique needs. No matter the challenge, I’m here to ensure everything gets done with precision and care.
If you're looking for someone reliable, professional, and ready to tackle your to-do list, let’s connect! I’d love to learn more about how I can support you and your business.
I hope to work with you soon!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
WeRush
(VIP Account Manager)
VIP Account Manager is responsible for managing and nurturing relationships with high-value clients, ensuring that their needs are met with the highest level of service and attention. The role focus is on providing personalized, premium experiences, building trust, and delivering tailored solutions that enhance client satisfaction and loyalty.
2019
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2022
Netsurf Media Inc
(Trainer)
The Trainer is responsible for designing, implementing, and delivering effective training programs that enhance the skills and knowledge of employees. The role requires strong communication skills, a passion for learning, and the ability to adapt training techniques to suit various learning styles. You will play a key role in fostering a culture of continuous improvement and development within the organization.
2016
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2019
Bayview Technologies Inc.
(Escalation Officer)
The Escalation Officer is responsible for managing and resolving complex or high-priority customer issues that have been escalated beyond the standard customer service channels. This role ensures that customer concerns are addressed efficiently and effectively, while maintaining a high level of professionalism and customer satisfaction. The Escalation Officer acts as the liaison between customers, customer service teams, and other departments to resolve challenging situations and prevent further escalation.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.