2024
BS -Psychology
University of the City of Muntinlupa
More Info About Me
As a proactive and detail-oriented virtual assistant with over two years of experience as a Medical Secretary, I bring a unique blend of administrative expertise, patient care coordination, and organizational skills to the table. My passion lies in supporting medical professionals and organizations by streamlining operations, enhancing patient experiences, and ensuring accuracy in every task I undertake. I am also a Certified Human Resource Associate and my certification covered confidentiality and compliance laws which are essential in a healthcare setting for handling sensitive patient information.
My professional journey includes:
Medical Secretary (Reliever): Over two years of experience at Asian Hospital and Medical Center, excelling in patient interactions, administrative support, and record management.
Customer Service Representative: Developed strong problem-solving and customer service skills by assisting clients with bookings, cancellations, and refunds.
I am a Certified Human Resource Associate (CHRA) with a Psychology degree and a passion for providing seamless administrative and operational support. My goal is to help medical professionals focus on patient care by handling the behind-the-scenes tasks with efficiency and care.
Here’s how I can add value to your team:
✔ Administrative Excellence: Skilled in managing schedules, coordinating appointments, and organizing medical charts and correspondence with precision.
✔ Patient Care Support: Experienced in welcoming patients, understanding their needs, and facilitating seamless documentation and communication.
✔ Data Management: Proficient in medical billing, data entry, research, and reporting to maintain organized and up-to-date records.
✔ Multitasking Mastery: Adept at handling a variety of tasks, from calendar management to inquiry calls, while maintaining a high level of professionalism and accuracy.
✔ Exceptional Communication: Strong written and verbal communication skills to liaise effectively with patients, medical professionals, and collaborators.
Let’s Connect!
If you’re looking for a dedicated, skilled, and adaptable virtual assistant who understands the unique needs of the medical field, I’d love to collaborate and contribute to your team’s success.
My Skills and Competencies
Administrative Support
Appointment Scheduling
Inquiry calls
Customer and Patient Service
Data Entry
Content Creator
Social Media Management
Certificates
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My Experience and Education
2022
-
2025
Asian Hospital and Medical Center
(Medical Secretary (Reliever))
As a medical secretary reliever, my main roles include scheduling and confirming patient appointments, compiling and recording medical charts, reports, and correspondence, as well as receiving messages and documents such as laboratory results.
2021
-
2022
Teleperformance
(Customer Service Representative)
As a Customer Service Representative on a travel account, my main responsibilities include assisting customers with their itineraries, booking and managing hotel and car reservations, processing accurate refunds, and making outbound calls to partner companies.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.