I will help you achieve your goals affordably with the utmost attention to quality and detail. I provide specific and detailed Web Research, Data extraction Data Entry, File conversions and other virtual assistant tasks. Am your go-to VA for any Data Entry tasks and I’m truly passionate about business and finance! I possess the self-discipline and time management skills necessary to have served as a virtual employee.
I hope that my skills and expertise within this exciting field can help your team produce the best results possible! I have soft skills, technical abilities, and industry-specific knowledge to manage their organization's accounts. I have a great communication skills, including writing, speaking, and active listening. Please feel free to contact me! It'll be an honor to serve you.
Pamantasan ng Lungsod ng Maynila
✔️ Conduct in-depth research on specific healthcare market segments, trends, and competitor landscapes.
✔️ Analyze market data (quantitative and qualitative) from primary and secondary sources, including surveys, interviews, industry reports, and government databases.
✔️ Identify key market drivers, trends, and challenges impacting the healthcare sector.
✔️ Develop comprehensive market reports and presentations with insightful recommendations and actionable strategies.
• Perform quality evaluations on handled tasks (e.g. Chargeback Report, US, and CA Incident Log) for the Fraud Specialists Team
• Validate Chargeback Analysis Weekly Report
• Documents all pertinent information on fraud claims raised by customers or staff, conducts research, and decisions.
• Identify, measure, and manage fraud cases.
• Maintains case files and works with Compliance and internal departments.
• Document risk issues, recommendations, and decisions.
• Research discrepancies accumulate all necessary information and take appropriate action to stop, and where possible, prevent fraud and losses from bonus abuse.
• Analyses current fraud trends and provides input into rules and parameters for reporting.
• Review client identity and financial documents
• Validate and review accounts that will be sent by Planning and BI who registered multiple cards.
• Identify any possible fraud cases that are currently active on our sites.
• Perform refunds as necessary and ensure that all are processed correctly.
• Analyze identity cases and claims and keep the data of all the information collected.
• Educate internal and external parties on known fraud patterns or any multiple account operations.
• Collaborate with the trainers and team managers to identify training needs for the Risk Analysts
• Perform quality evaluations on handled tasks (e.g. Chargeback Report, US, and CA Incident Log) for the Fraud Specialists at Risk and Payments Department
• Deliver QA Reports to Team Managers and provide feedback about Fraud Specialists
• Make suggestions for process improvements to the QA process
• Find fraud trends within QA data in order to improve processes and workflows
• Assist with the creation of daily brief reports
• Assist with improvements to our productivity reporting process
• Working closely with the Fraud Specialist Team to ensure accounts adhere to standards
•Assist in the development of SOPs and other training materials within the Risk & Payments Departments
• Making sure that SLA is met by checking every EOS report and incident reports
• Ensure all updates are cascaded and directly communicated to the Leadership team including shift handovers
•Do spot checks to make sure all are following the correct SOP for Risk and Payments related alerts
• Drive open and transparent communication within the leadership team
• Able to work independently and follow the departmental processes
• Escalate any suspicious behavior to ensure any new trends or accounts are quickly and thoroughly understood and actioned.
• Accountable for providing support in meeting and exceeding departmental SLAs and KPIs
• Analyze and verify the transaction of the clients to ensure that the data entries are accurate and genuine;
• Fraud checking of receipts from product side to merchants (CS Works): from Internal to Merchants.
• Ensure that transfers of cash are done accurately and correctly;
• Review and inspect costumer transaction before approving; ensures the timely approval and payment of all transactions.
Capture all accomplishment reports from all sites | Received and prepare transmittals from all sites | Monitor all insurance claims from all sites
Provides a range of administrative tasks including accounting, research, data entry and customer service
Provides accurate, efficient and timely input of information to databases, spreadsheets or other computer software.
Provides accurate recording of financial transactions and company's financial data using QuickBooks.