Blank Year
Bachelor of Science in Information Technology
STI Fairview Campus
My Skills and Competencies
Social Media Management
General Virtual Assistant
Data Entry / Web Researcher
Certificates
My Experience and Education
MAY 2022
-
PRESENT
THE OMNI MOVEMENT
(EXECUTIVE VIRTUAL ASSISTANT)
2018
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2022
Concentrix
(Customer Service Representative)
-Contribute to team effort by accomplishing related results as needed
-Identify and assess customers' needs to achieve satisfaction
-Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
-Ability to multitask, prioritize and manage time effectively
-Strong phone contact handling skills and active listening
2016
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2018
Alorica Inc.
(Customer Service Representative)
-Contribute to team effort by accomplishing related results as needed
-Identify and assess customers' needs to achieve satisfaction
-Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to
ensure resolution Ability to multitask, prioritize and manage time effectively
-Strong phone contact handling skills and active listening
2014
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2014
Azionesports Inc.
(SALES OFFICE STAFF)
-Checking disbursement reports, issuing bank checks, and reconciling bank statements.
-Organizing dealer accounts receivable, individual customers, and field inventory.
-Creating a weekly and monthly schedule
-Answering the phone
My Services
General Virtual Assistant
I am offering an administrative services such as scheduling appointments, phone calls, travel and email management.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Testimonials
https://prnt.sc/4r1d8Mpkg724
Imaan Taghavi, CEO and Founder
"Mary is attentive, detail-oriented, and very easy to work with. Would recommend!"