2008
Bachelor of Science in Nursing
Dr. Carlos S. Lanting College
I'll share a slice of my background
With years of experience, I've handled several roles from Customer Service, Back Office Representative, Sales, Subject Matter Expert, Team Leader, Quality Assurance Specialist and Quality Assurance Coach before I entered the world of freelancing.
My freelancing journey started with database updating then I got other offers such as backlinks building, keyword research, basic website analysis, plagiarism, social media management, content creation, product sourcing and basic wordpress to name a few. To seal the experiences, I've decided to take certifications.
My Skills and Competencies
Email Management
GMB/GBP Management
Amazon Product Sourcing
WordPress
Calendar Management
Canva
Xero
Order Processing
SEO
QuickBooks
Salesforce CRM
Hubspot
Trello
Asana
Virtual Assistant
Social Media Management
SEO
Database Updating
Content Writing
Certificates
My Experience and Education
June 2020
-
Present
Various Clients
(VA / SMM/ Content Writer/ SEO / Admin Specialist)
I assist the clients in several ways. Here are some of the tasks that I do:
-Backlinks Building
-Keyword Research
-Plagiarism Checker
-Checking if website is legitimate
-Content Creation for Instagram
-Simple Graphics Design (Canva)
-Uploading Blogs and Photos on Google Business Profile
-Database Updating (Email, Postal and Addresses)
-Email management
-Content Creation (Social Media, Blogs and Websites)
-On-page Optimization
-Order Processing
-Customer Service
-Supplier Outreach
-Invoicing
-LinkedIn Content creation and posting
-Managing people
-Scheduling tasks
-Quality Assurance
2017
-
2022
Satellite Office Philippine Branch (QEnergy
(Quality Assurance Coach)
-360 coaching for all departments
-New hire training
-Auditing calls mainly for sales
-Compliance report
-Breach reporting
-Root cause Analysis
-Filing coaching logs, actions plans and corrective actions of agents
2014
-
2017
Convergys Philippines
(Customer Service Representative)
-Answer calls from clients who need help about their account
-Process payment
-Process extension to pay their bills
-Makes sure that the resolution is always a long-term resolution
2012
-
2014
TATA Consultancy Services
(Customer Service Representative)
-Answers calls from clients asking for the status of their loan
-Processing their payments
-Giving them options for their payments
-Letting them know the terms of their loans
-Sending them documents that they need about their mortgage
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Content Writing/Creation
Unique contents created specifically to grow your business.
SEO Superstar
Expert SEO analyst, who is dedicated to staying up-to-date with any changes to SEO by major search engines.
Virtual Assitant
Supports administrative tasks, data entry, management, research, social media mgt, customer service and personal tasks.
Bookkeeping
Responsible for maintaining accurate financial records, managing accounts payable / receivable, reconciliation, etc.
Email Management
Organizing, prioritizing, and responding to emails, scheduling appointments, and filtering spam.
Testimonials
Shah H
Joy Felipe have nailed the LinkedIn posts requirement – this will help bring more eyeballs to Techflow’s LinkedIn profile and increase customer engagement.
Kirsty Thomas
Superstar!
BTW Sheri said you are doing great work
Kirsty Thomas
Sheri Jacobson
Superb idea. She seems so good - perceptive, efficient - qualities like yours - Sheri Jacobson
Sheri Jacobson
Dear Mary Joy,
Very nice to meet you here.
I see how much hard work you’ve been doing - so thoroughly - and I wanted to say how much we appreciate it.
You are assisting the rest of the team to help even more people to get better with therapy.
Thank you!!
Sheri
Danny Blampied
"I hired Joy for a number of months, she was an excellent team member and was loyal and time-bound. She picked up our systems well and was accurate with her data entry, a great worker! "
Regan B
"Fantastic work, it's great to have you on board"
Regan B
"You're doing really great work btw. Crushing it"