2018
Bachelor of Science in Tourism Management
Laguna State Polytechnic University
Hire Me! Your Aspiring Virtual Assistant
Hi! This is Mary Joyce, but you can call me Joyce. I graduated with a Bachelor of Science in Tourism Management and have gained valuable experience in various roles. I was hired as a Service Ambassadress in a 5-Star Hotel & Casino for 6 months, where I honed my customer service and communication skills. I also worked in a lights and fixtures company for 2 years and then another year with the same company, where I developed strong organizational skills, attention to detail, and entry level in technical.
In addition to my professional experience, I am a mom who runs a small online business offering printing services, handmade flower bouquets, and logo design for businesses and souvenirs. My entrepreneurial venture has further developed my skills in creativity, time management, and client satisfaction.
Throughout my career, I have demonstrated the ability to manage customer inquiries effectively, maintain professionalism, and handle sensitive information with confidentiality. I have also shown adaptability and multitasking capabilities, essential for managing diverse tasks and responsibilities. My passion for providing excellent service and ensuring customer satisfaction drives me in all my endeavors, making me well-suited for a virtual assistant role where I can support clients in various administrative and operational tasks.
My Skills and Competencies
Social Media Management
Basic Graphic Design
Data Entry and Management
Content Creation and Editing
Certificates
My Experience and Education
2019
-
2024
Luxe Light General Merchandising
(Cashier / Secretary)
As a cashier in a lights and fixtures store, my primary responsibilities would involve
handling transactions efficiently and providing excellent customer service.
1. Customer Interaction
2. Processing Transactions
3. Product Knowledge
4. Promotions and Up-selling
5. Cash Management
6. Customer Service Excellence
7. Store Cleanliness
8. Team work
2018
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2019
Servicepro Multipurpose Cooperative (Agency)
(Service Ambassadress)
As a service ambassadress, my primary responsibility is to anticipate and fulfill guest’s
needs promptly and courteously, enhancing their overall experience while playing in our hotel.
1. Guest Assistance
2. Anticipation and Pro-activity
3. Knowledgeable Guidance on the Hotel’s amenities and casino offerings.
4. Efficient Communication
5. Up selling and Revenue Generation
6. Adherence to Standards
2021
-
2024
Small Online Business
(Social Media Manager)
1. Selling and collecting orders from customers.
2. Develop engaging posts, graphics, and videos.
3. Interact with followers and respond to comments and messages.
4. Ensure consistent and professional communication.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search and gather information on a broad range of topics from the internet.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
General Virtual Assistant
Genuine, thoughtful VA offering dedicated support to help businesses succeed and create meaningful client connections.