2017
Bachelor of Science in Accounting Technology
University of Saint La Salle -Bacolod
More Info About Me
N/a
My Skills and Competencies
Social Media Management
QuickBooks Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2024
IBM Business Services Inc
(Currently a Quality Team Leader for Buying Support and Payroll Support team)
Manages a group of skilled Quality Auditors Monitors and prepares recommendations to meet SLAs
Prepares agent’s performance reports
Conducts Customer Sevice and Communication Trainings
Works directly with the client to share the Voice of the Customer
Ensures that the Team are informed and updated with new process and policies
Ensures that the Team is Calibrated
Performs Coaching Sessions and Issues Coaching Log
Performs review of DSATs received
Prepares Recognition of Top performers
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Specialist
Track expenses, manage cash flow & create invoices.