2011
Computer Programming
Datamex Intitute of Computer Technology
About Me
I am Mary Jean Rubi, graduated as Magna Cum Laude at Datamex Institute of Computer Technology with a course of Associate in Computer Software Technology. I am currently living at Cainta, Rizal Philippines. I've been in the BPO Industry for 8 years handling different Line of Business or Accounts. I am a very keen detailed person. I am always focused on what I always do and want to make sure that everything are finished in advanced or on time. I hate unfinished or unattended tasks. I was promoted multiple times as Resolution Supervisor Intern, Tier 2 Support because of the service I delivered.
Customer Service
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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Advanced Support Engineer
2019
-
2023
Acquire Asia Pacific Inc.,
(Global Enterprise Engineer)
Providing technical configuration for IVR specific to InContact Studio Handling Contact Center Enterprise (VIP Accounts) Building Phone System's IVR and routing Phone Provisioning (Cisco, Yealink, Polycom) Troubleshooting complex issues of RingCentral & Nice InContact Platform
2018
-
2019
Startek Phil.,
(Technical Support Representative)
Frontline Support via Phone and Email for US Cable Provider (Charter & Spectrum)
2018
-
2018
Sykes Asia
(Technical Support Representative)
Provide online technical troubleshooting related to Google Play Store (Apps Installation and Online Purchases)
Technical Support Expertise
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.