2009-2014
Bachelor of Arts in Psychology
University of Cebu
More Info About Me
Go Getter, Optimistic and Jovial
My Skills and Competencies
Social Media Manager
Customer Service
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2022
Office Partners 360
(Customer Service Representative (Wayfair))
Assigned in preparing customs documentation for Canadian Wayfair shipments
Was responsible for overseeing all email inboxes for Wayfair’s Review Capture Program
Update all shipment tracking information in Wayfair’s data system
Assigned in providing appropriate delivery information for FedEx,Estes, and ABF shipments
Assigned in sending EDI to Farrow(Customs broker for Wayfair)
2016
-
2019
JP Morgan Chase & Co.
(Fraud Specialist)
Worked in resolving complaints, problems, or questions while demonstrating
professionalism and courtesy to customers
Was responsible for activating and canceling customers’ debit cards
Assigned in reviewing and monitoring Chase debit cards transaction for fraud prevention
Was responsible for safeguarding Chase customer’s confidential information
2014
-
2016
Concentrix
(Customer Service Associate (COMCAST))
Answered inbound calls
Was responsible for activating Comcast services phone, internet, and cable
Assisted customers by listening closely, finding solutions to problems, and making recommendations
based on extensive product knowledge
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Customer Service Representative
Answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.