2018
Bachelor of Science in Business Management Major in Marketing
Our Lady of Fatima University
More Info About Me
Be kind to everything that lives, I believe in this phrase because it makes the world a better place with acts of kindness everyday and everywhere.
Hello! I am experienced in Customer Service with over seven years of experience in BPO Industry.
Excellent for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Professional Skills
I can work well in groups with good communication skills, enable them to collaborate effectively.
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2022
Majorel
(Customer Service IV)
• Support Chat account for cellphone company.
• Receive and promptly respond to customer queries. Document the issue, resolution and providing a real time support to the customers.
• Handled Billing and Technical support.
2020
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2020
IQor Inc.
(Senior Agent)
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Demonstrated product features, answered questions and persuasively overcame objections.
• Escalated issues to proper supervisors when standard processes were not effective.
2018
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2020
VXI
(Customer Service Associate)
• General customer service, assisting the customers with their billing needs and been able to organized and multitask.
• Improved customer satisfaction by addressing issues and fostering timely resolution.
Achieved and consistently exceeded goal metrics through product and service promotion during routine calls.
Services Offered
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.