2015
Bachelor of Secondary Education, major in English
Lady of Lourdes Hospital and Colleges of Caybiga, Inc.,
More Info About Me
Greetings!
I am Mary Jane, a results-driven professional who, over the course of 8 years, has gained valuable professional experience in various domains, encompassing back office financial transactions, customer service, order processing, pricing, and quotations. As a highly dedicated individual, I possess superb organizational skills, exceptional attention to detail, and strong literacy skills, allowing me to process emails and requests efficiently. Furthermore, my track record demonstrates a proven ability to establish and maintain excellent communication and relationships with clients.
Currently, I am actively seeking a position where I can leverage my extensive knowledge and skills in effective communication and efficient planning strategies, thereby ensuring the delivery of exceptional projects to consumers.
On a personal level, I possess a profound desire to explore and experience the world through travel, relishing diverse cuisines, immersing myself in various cultures, and forming connections with new people.
My Skills and Competencies
Operations Assistant
Project Coordinator
Customer Support
Data Entry
Certificates
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My Experience and Education
2018
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2023
Emerson Electric Asia Ltd.
(Pricing Resolutions Specialist)
• Generate a report of orders on price hold in Oracle.
• Review order details entered in the system versus the customer's PO.
• Identify the reason why the order was put on hold. Check for any errors.
• Review, verify, and apply pricing based on pricing agreements.
• Request special pricing agreements and stock pricing.
• Revise quotes with configured part numbers or products to apply to an order.
• Monitor and prioritize the release of HIGH PRIORITY and AIR orders before cut-off time.
• Collaborate and coordinate with other support groups to ensure order quality and accuracy.
• Resolves pricing issues on regular, ETO (Engineered to Order), and/or highly modified items.
• Oversee the release of orders at different locations: the USA, Canada, and Mexico.
• Generate and prepare a weekly summary and Monthly Metrics Report in Oracle for clients.
2017
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2018
Ingram Micro
(Support Representative)
• Order Entry Process. Ensures that all sales orders are processed in an efficient and accurate manner and that delivery deadlines are met.
• Provides support to a team of sales (inside and outside) representatives.
• Works with sales management, sales reps, and customer service to process customer orders and/or change orders.
• Verifies and reviews the accuracy of orders.
• Prepares product or license quotes as needed for pre-sales customers.
2015
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2017
Sykes Asia Inc.
(Customer Service Associate)
• Provides support to an Australian bank for all banking concerns, including but not limited to verification and updating of customer information, changing financial advisers, and organizing access to online banking services.
• Checks the completeness, validity, and authenticity of all documents submitted by the customers or advisers.
• Deals with all back office-related financial transactions.
My Services
Operations Coordinator
Oversees elements for seamless operations, efficient resource use, and goal attainment.
Project Assistant
Aids project managers in organizing tasks, monitoring progress, and accomplishing project objectives.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Testimonials
Crystal Gamboa
From the moment Mary Jane joined our team, it was evident that she had a strong work ethic. Her ability to tackle complex challenges and find innovative solutions is truly impressive. What sets Mary Jane apart is her ability to collaborate and lead when it is time to. She consistently goes above and beyond expectations, and her dedication to achieving excellence is evident in every project she undertakes. She is not only proficient in her core responsibilities but also has a unique talent for identifying areas of improvement and taking the initiative to implement process enhancements that have resulted in increased efficiency and productivity. Based on how quickly she learns and adapts, I would be willing to recommend her for any team - the team would be better for it. It has been an honor and privilege to work with Mary Jane and I am eager to witness the bright future that lies ahead for this exceptional professional.
John
Hi, Mary Jane! I want to acknowledge the excellent customer service you have provided and undoubtedly will continue to provide. You are always very prompt, courteous and efficient. I appreciate greatly the service you offer and thank you sincerely!
Alia
Thanks Mary Jane, you handled this order very well. Listed out very clearly which item was the issue and the amount it should be. You were on top of the communication everyday to get it fixed and off hold.