2012
Bachelor of science in Hotel and Restaurant Management
Our Lady of Fatima University
More Info About Me
I am Mary Jane Dizon ,38 years old , Graduated a Bachelor degree in Hotel and Restaurant management in 2012.Experienced Passenger service Agent in Airline/Avaition industry for 3 years. proven track record of providing excellent customer service and resolving complete passenger issues. handled check in and boarding of a passengers on an international flight route. have also the ability to remain calm and patient in difficult and challenging situations. I am also a quick learner and a great problem solver. I am confident in my ability to handle all customer inquiries and ensure their satisfaction.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2020
YUMCHA Coffee and Tea
(Barista)
⏺️responsible for operating and maintaining espresso machines. ·
⏺️skillfully prepare a wide range of coffee beverages, including espressos, cappuccinos, lattes, and macchiatos. This involves grinding coffee beans to the appropriate consistency,
⏺️provide excellent customer service. greet customers with a friendly and welcoming demeanor, take orders accurately
2016
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2018
TATA Consultancy Services
(Administrative Assistant)
⏺️Organize and schedule appointments and meetings
⏺️Produce and distribute correspondence memos, letters, faxes, and forms
⏺️Assist in the preparation of regularly scheduled reports
⏺️Develop and maintain a filing system,Order office supplies
⏺️Book travel arrangements
⏺️Provide general support to visitors
⏺️Provide information by answering questions and request
⏺️Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
⏺️Carry out administrative duties such as filing, typing, copying, binding, scanning, etc. Write letters and emails on behalf of other office staff
2013
-
2016
Emirates Airline
(Airline Passenger Service Agent)
⏺️Check-in passengers by verifying identification, issuing boarding passes, and checking luggage
⏺️Assist with luggage by answering questions about weight and size restrictions and ensuring that luggage is properly tagged and loaded onto the correct flight
⏺️Answer a wide range of questions from travelers, including flight times, gate information, and luggage policies
⏺️Handle customer concerns and issues, such as flight delays or lost luggage, in a professional and courteous manner
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.