2016
Bachelor of Arts in Philosophy
Ateneo de Naga University
I'm Mary, the only virtual assistant you can count on!
I am a dedicated, organized, and methodical individual. I have good interpersonal skills, am an excellent team worker, and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done. I am determined and decisive. I identify and develop opportunities.
In my several years of work experience and as someone who mostly works remotely, I was equipped with the necessary knowledge and skills to help develop and drive excellent results.
The qualities I will bring to your team include:
Reliability: I can work on my own to get a task done without reminders or any hand-holding.
Ability to multi-task: It takes organization, efficiency, and good scheduling. I know how to prioritize tasks and address the most critical and pressing demands first.
Attention to detail: I focus on all areas of a task, no matter how small.
Passion and Dedication: My passion drives me to push forward with perseverance every day, and my dedication is the engine of my ideas that helps me shift gears from objectives to creativity.
With my knowledge and experience, I’m confident that my abilities and experience in the world of remote jobs will allow me to perform excellent work as a virtual assistant. I can surely make your life easier, so, let's work together!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Administrative
Client Support
Certificates
My Experience and Education
2022
-
2023
Freelancer
(Virtual Assistant)
• Provides administrative services to the client such as scheduling appointments, creating email templates, and managing email accounts.
• Maintain and manage contacts and calendars.
• Create spreadsheets to track important information.
• Preparing and sorting documents for data entry.
• Creating layouts and graphics such as logos, posters, business cards, and labels using Canva.
2021
-
2023
Stealth Startup
(Payment Specialist - Team lead)
• Responsible for overseeing the payments department.
• Ensured that all tasks, sheets, and payment reports are complete and submitted by the end of the week with no errors.
• Responsible for transferring payment data from platforms into payment sheets.
• Data entry and verification.
• Other tasks as assigned.
2021
-
2021
Stealth Startup
(Payment Specialist)
• Responsible for transferring payment data from platforms into payment sheets.
• Data entry and verification.
2022
-
2023
Debt Aid Consulting
(Client Care Specialist - Manager)
• Responsible for the day-to-day activities and guidance of the team leaders and members.
• Sets targets, implements guidelines, and assist with any issues the department may have.
• Ensures that all members understand the team's objectives.
• Managed client accounts and note updates.
• Handled client retention.
2020
-
2022
Debt Aid Consulting
(Client Care Specialist - Team Lead)
• Responsible for supervising and motivating team members daily.
• Act proactively to ensure smooth team operations and effective collaboration.
• Keeping the enthusiasm going by providing individualized coaching when needed.
• Managed client accounts and notes updates.
• Handled client retention.
2018
-
2020
Debt Aid Consulting
(Client Care Specialist)
• Handled welcome calls for newly assigned clients with compliance processing.
• Managed client accounts and notes updates.
• Collection letters, summons, and other notices analysis.
• Handled debt settlement and negotiation.
• Managed to address all concerns with excellent customer service and monthly client updates.
2019
-
2020
S8 Concept District
(Leasing Head)
• Managed the leasing department and ensure everyone meets the target.
• Prepared a final list of brand partners for soon-to-open stores to be endorsed to store managers before ingress.
• Prospected new brand partners through social media posting, searching for brands, and sending proposals.
• Ensured the target rental/ module occupancy for opening stores are met.
• Managed emails and social media accounts.
2019
-
2019
S8 Concept District
(Leasing Officer)
• Prospected new brand partners through social media posting and sending proposals.
• Handled contract signing and payments.
• Assisted brand partners until the store opened and fully endorsed to branch managers.
2017
-
2018
Inspiro
(Customer Service Representative)
• Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Developed and implemented a creative, cost-effective program that increased client retention rates.
• Provided an elevated customer experience to generate loyal clients.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Delivered information about a company's offering.
My Services
General Virtual Assistant
Provides administrative services to clients to make their lives easier.
Graphic Designer
Responsible for creating aesthetically pleasing images that communicate the client's brand.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Responsible for transferring data accurately. Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Shey Bantay
I have known Mary for over five years, and I have been consistently impressed with Mary's attitude and productivity during the time that she has worked for the company and I was her manager.
She is a quick learner and has shown the ability to digest large volumes of information. She is willing to take risks. I recommend Mary without reservation. I am confident that she will establish productive relationships with you and your team.
Hershey Rivera
I’ve worked under Mary’s supervision and she has consistently characterized a caliber as that of a top performer. Passion, eagerness, and dedication are the traits that Mary can bring to the table together with her extraordinary skills of being a risk taker, and multitasker with a “never-give-up” attitude that can surely ease the task given to her.
She is a person who goes above and beyond which brings not just confidence but also a satisfaction to her clients. She is open to new possibilities, and learnings and hungry to explore, expand and experience new knowledge and techniques from different people.
Jaime Bancolita
I've been acquainted with Mary since our college days, and we've collaborated on numerous projects. I can attest to her excellent work ethic. She constantly amazes me with her determination to acquire new skills and her fearlessness in attempting new challenges.
She is also known as a loyal and supportive friend, and I'm always eager to assist her in any future undertakings.