2009
BS Computer Science
Informatics International College
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Acquire Asia Pacific
(CONTENT MODERATIONS ASSOCIATE)
• Moderating chats, images and assets that was uploaded by the users of Roblox.
• Submitting attendance of the team and also end of day report
• Updating my ticket tracker from time to time.
2019
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2021
TELUS INTERNATIONAL PHILIPPINES
(CUSTOMER SERVICE REPRESENTATIVE LEVEL II)
• VIA account- we are booking a car for the customers, also support drivers if they encounter any accident or road traffic or if they want to add a passenger on their ride and want to change route. We are also the one who resolve the issue of the customer if they have issues with their tap card, car, other passengers and driver. We cater to them through email and chat.
• Solutran Account- We are the one who placing order for the customer based on their healthy and wellness benefits also process the payment for them. We can also edit their personal information in CRM if they requested. We can also track orders for them. We cater to them through phone calls.
• Hertz Account- We are the one who book reservation for the customer through inbound calls. We can also modify their reservation if they do request add ons like child seat, ski rack etc. or if they want to change the date. We also provide solution if they encounter and issue before, during and after their reservation like finding another location if there is no available car on their pick-up location also giving instructions and direction.
• Sometimes we are transferring them to the right department.
• Door Dash Account- We are placing food order and adding up item for the customer through inbound call, chat.
• Resolving issues regarding their food, dasher or restaurant. Sometimes we are calling dasher to check the order and sometimes calling the restaurant.
• We are also adding tip for the dasher and also processing credits, refund for the customers.
2015
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2016
ALORICA
(CUSTOMER SERVICE REPRESENTATIVE)
• We are providing balance of the customer’s giftcard through inbound call.
• We are also providing solution if they encounter any issue using their giftcard and if they have dispute regarding their giftcard balance or charged
• We are also the one who summiting a form directly to the corporate office for their lost, stolen and damaged giftcard
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Support, Chat, Email, Phone
I can do outbound and inbound chat support email support
Appointment setting
I know basic appointment setting using google calendar
Admin Task
Sending end of day report updating and tracking or arranging of information or file