Blank Year
Bachelor of Secondary Education Major in English
Holy Trinity College, General Santos City
More Info About Me
I’ve been working as a BPO specialist for 9 years. At my last company with JP Morgan & Chase, I handled customer disputes my role is to make sure that that our company JP Morgan &Chase will get that hard-earned revenue back through compiling and submitting a response document. We do it by checking the card network’s rules and regulations and reason codes so we can respond properly to the dispute.
I’m known for being a detail-oriented, well-organized team player. I never miss deadlines, I’m a good communicator and I can juggle multiple tasks at once. In my performance reviews, my supervisor always notes that he appreciates my professionalism and enthusiasm for the job.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2014
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2018
JP Morgan & Chase
(SPECIALIST II (INVENTORY MANAGEMENT))
-We Approach problems logically and with good judgment to ensure the appropriate customer outcome.
-Make appropriate decisions on behalf of the customer quickly and effectively
-Effectively prioritize work to ensure efficiency
-Conduct research as needed, deny and approves claims
-We process chargeback, call customers back if needed to verify and update documents
2014
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2014
Aegis People Support
(FRAUD ANALYST)
We are responsible for observing various customer transactions to flag or identify suspicious activity. Most accounts
and customers have banking patterns that typically do not change over the long term. Any transactions or series of
transactions that do not fit the expected activity generate a red flag’ .
2013
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2014
Sutherland Global Services
(PAYPAL FINANCIAL CONSULTANT (RETAIL AND COMMERCIAL ACCOUNT))
-Maintains customer records by updating account information.
-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
-Maintains financial accounts by processing customer adjustments.
-Prepares product or service reports by collecting and analyzing customer information.
-Recommends potential products or services to management by collecting customer information and analyzing
customer needs.
-Contributes to team effort by accomplishing related results as needed.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.