Hey I am Mary Hazzel Paz

More Info About Me

To pursue a challenging and growth oriented career involving my administrative, customer service and sales management skills to give an outstanding performance in your esteemed organization where my educational knowledge can be best utilized with utmost dedication, flexibility and commitment promising organizational growth

Mary Hazzel Paz S. Adlaon
Cagayan de Oro City, Philippines
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

PROVA Certificate

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2010
Bachelor of Science in Technology Communication Management

Mindanao University of Science and Technology, Philippines

2024
Masters of Public Administration

Xavier University (Ateneo de Cagayan University), Philippines

2021 - 2023
24/7 Roadside Service
(CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER)

* Answer incoming phone calls from customers experiencing roadside emergencies
* Assess the situation, actively listen to the customer's concerns, and provide appropriate assistance and guidance
* Determine the type of assistance needed based on the customer's description of the problem and location
* Get essential information from customers, including their location, vehicle details, and the nature of the roadside emergency
* Document all relevant details in the company's database for future reference
* Process payment and have the client sign the invoice electronically
* Find / Check with nearby towing / roadside service companies who could help the client
* Dispatch roadside assistance services, such as towing, fuel delivery, battery jump-start, or locksmith services, to the customer's location
* Process payment for the partnered company who helped complete the service

2019 - 2021
TelePhilippines, Incorporated - Teleperformance
(CUSTOMER SERVICE REPRESENTATIVE)

* Answer incoming phone calls addressing customer inquiries, resolving issues, and providing excellent service to ensure customer satisfaction and retention
* Listen actively to customers' concerns, identify their needs, and work to resolve any problems related to billing, service disruptions, technical issues, or product inquiries such as the latest gadgets they could avail
* Process service-related requests, such as new service activation, service changes, and service cancellations
* Assist customers with billing-related questions, including billing inquiries, payment processing, and resolving disputes
* Provide basic technical support, troubleshoot connectivity issues, assist with device configurations, and escalate complex technical issues to the appropriate technical support teams when necessary or recommend them over to the nearest device manufacturer for further assistance
* Identify opportunities to upsell or cross-sell additional telecom products and services to customers based on their needs and preferences
* Update customer accounts such as contact details, service plans, and billing preferences

2019 - 2020
Maestro Commercial Enterprises - Abu Dhabi, UAE
(Finance and Admin Staff / Executive Assistant)

* Provide administrative assistance, including managing office supplies, handling incoming/outgoing mail, answer inbound calls and maintaining office equipment
* Coordinate domestic and international travel for the company ceo/owner and other employees who travels with him, including booking flights, accommodation, and transportation
* Support the organization for conferences, and events. Coordinating logistics, preparing materials, and handling registrations
* Organize and maintain the CEO's calendar, scheduling meetings, appointments, and events
* Screen and manage incoming calls, emails, and messages on behalf of him and respond to important messages or emails
* Maintain organized and up-to-date records for various administrative functions, such as regular employee files and freelancers, vendor contracts, and office leases
* Track, reconcile, and file his expenses for his travels
* Handle sensitive information with utmost confidentiality and discretion, maintaining the CEO's privacy and trust
* Prepare regular financial reports, including income statements, cash flow statements, payroll for regular employees and freelancers

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cagayan de Oro City,
Philippines


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