2004
Business Administration Major in Banking & Finance
University od The East Manila
More Info About Me
"I started my career in the banking industry, where I developed strong skills in financial management, customer service, and administrative tasks. My experience in banking taught me attention to detail, professionalism, and handling high-pressure situations.
I then transitioned to the BPO industry, where I honed my communication skills, problem-solving abilities, and adaptability while working with international clients. This role enhanced my expertise in customer support, process efficiency, and time management.
Now, as a Virtual Assistant and Social Media Manager, I leverage my corporate experience to help businesses and entrepreneurs streamline operations, manage social media, and build their brands. My background in banking and BPO gives me a unique edge in organization, client relations, and delivering high-quality results."
My Skills and Competencies
Social Media Management
Executive Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2025
i-Nextia
(Customer Service Representative)
Worked with Japan-based clients, managing calls and chats for customer inquiries, sales, and aftersales support. Handled social media management, including posting banners and ads, and engaging with customers by responding to comments on Facebook and Instagram.
2016
-
2020
Concentrix
(Customer Representative 2)
I have experience working with DELL (USA clients) and Optus (Australia clients) in the BPO industry, where I managed customer inquiries, technical support, and aftersales complaints. My role involved handling calls professionally, providing effective solutions, and ensuring customer satisfaction. Additionally, I logged call details and documented resolutions to maintain accurate records and improve service quality.
2004
-
2005
Banco de Oro Universal Bank
(Teller)
I managed cash and check deposits, withdrawals, check encashments, cash exchange, bill payments, and foreign exchange transactions. I ensured accuracy and efficiency in all financial dealings while providing excellent customer service.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.