2008-2012
Business Administration Major in Human Resource Development Management
University of San Carlos
More Info About Me
I like traveling and discovering new things. I like going to places where I can discover new tastes and flavors. On the professional side, I was a virtual assistant to a real estate owner with multiple properties for Airbnb. I have been answering calls, emails, live chat, social media management, responding to comments, creating daily reports, and updating the cleaners.
Before being a freelancer, I have 9 years of call center experience as a Quality Assurance Lead for a telecommunication company, Refund Escalation for a retail company, and technical support for Amazon. I used to work as a Senior Title Executive in a publishing company where I convinced aspiring authors worldwide to publish with us.
My Skills and Competencies
Social Media Management
SEO
Data Entry
Content Writing
Link Building
Certificates
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My Experience and Education
2021
-
2022
BNIT SERVICES
(SENIOR TITLE EXECUTIVE)
Contact aspiring authors to publish with us
Book a slot for media engagement of the authors
Checked progress on the book and provide sales reports quarterly
Provide coaching to author’s before doing radio interview
2019
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2021
AMAZON OPERATIONS SERVICES PHILIPPINES INC.
(AMAZON TECHNICAL SUPPORT ASSISTANT)
Troubleshoot FireTV, Amazon echo, Kindle, and Prime Video
Answer queries from customers about product availability, latest promotions, tracking information and other order related concern
Process refund and replacement for Amazon devices as long as within the warranty
Create ticket for unknown issue for Amazon devices
Submit feedback for incorrect product description or misleading content
Answer inbound chat and resolve technical issue via live chat
2018
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2019
Real Estate Management
(Virtual Assistant)
Inbound or Outbound calls to guests on Airbnb
Managing social media accounts and responding to comments.
Updating CRM (Salesforce) to document the calls
Setting up appointments.
Verifying addresses and contact numbers
Managing emails.
Creating daily reports and updating the cleaners.
Managing schedules.
Data entry
Organizing data through Excel.
My Services
Search Engine Optimization
Helping companies and online stores increase traffic, lead count, sales and grow through SEO.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.