2018
Bachelor of Elementary Education
Cataingan Municipal College
Your reliable virtual assistant for organized success!
Hello! I’m Mary Grace V. Arizobal, a 26-year-old from Masbate Province, and a proud mother to my lovely daughter. As a dedicated and hardworking individual, I always strive to balance my personal and professional life while continuously seeking opportunities for growth and development.
I hold a Bachelor’s degree in Elementary Education and successfully passed the Licensure Examination for Teachers (LET) in 2022. I have also worked as a cashier and payment officer in the POGO industry, where I gained valuable experience in customer service, data entry, and financial transactions. This experience helped me become highly organized, detail-oriented, and proficient in handling spreadsheets.
I am eager to take on new challenges, grow professionally, and work on meaningful projects. Let’s connect and discuss how I can contribute to your success as a Virtual Assistant. I look forward to the opportunity to work together and make a positive impact on your business.
My Skills and Competencies
E-commerce
Data Entry
Lead Generation
Certificates
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My Experience and Education
October 2018
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January 2019- Seasonal
SM Department Store
(Cashier)
• Process cash, credit, and other payment methods accurately.
• Greet customers, answer inquiries, and resolve basic complaints.
• Ensure items are properly scanned, packed, and handled with care.
• Count cash at the beginning and end of shifts, ensuring accuracy.
• Handle refunds, store credits, or product swaps as per store policy.
• Provide receipts and maintain transaction records.
• Identify counterfeit bills, prevent fraud, and report suspicious activity.
• Inform customers about promotions, discounts, or loyalty programs.
• Help customers pack their items when necessary.
• Keep the checkout area clean and organized.
March 09, 2019
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December 10, 2024
POGO Industry
(Payment Officer ( Withdrawal and Deposit)- Online Betting Platform)
In the context of payment processing for an online betting platform, an index refers to a database or record system that stores verified customer payment details.
• Verify the UPI ID, name, amount, and date in the indexed records against the customer request.
• Authorize transactions that successfully pass the verification process and transfer the requested amount to the customer's bank account
• Reject transaction where the UPI details do not match the index.
• Detect multiple withdrawal requests with different UPI IDs from the same account.
• Assist users with delayed withdrawals or failed deposits.
• Maintain accurate records of all verified and rejected transactions for audits.
• Generate daily reports on payment processing and rejected transactions.
• Track and analyze failed transactions, fraud cases and payment success rates.
• Provide insights on payment to optimize transaction handling.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.