2018
Bachelor of Business Administration Major in Marketing Management
Polytechnic University of the Philippines
About ME
I am a talented, ambitious and hardworking individual who is looking to help others by becoming a Virtual Assistant. I have worked in the BPO industry for more than 5 years, which trained me to become a highly dynamic individual with broad skills and experience in customer service. I also became a Bancassurance Sales Executive for more than 2 years and gained experience in excellent marketing strategies through promoting and maintaining the reputation of the company.
By hiring me as your virtual assistant, you can expect a dedicated and reliable partner who will help you achieve your business goals by efficiently managing tasks and providing exceptional support. I am committed to contributing to your success and ensuring that your business operations run smoothly. Reach out today and let's work together to make your business thrive.
I am a woman who values integrity, honesty, and responsibility, which I believe are the essence of being - not only as a Virtual Assistant but as a person.
My Skills and Competencies
Customer Service
Technical Support
Data Entry
General Virtual Assistant
Content Creator
Scheduling Appointments
Lead Generation
Computer Proficiency
Certificates
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My Experience and Education
2021
-
2023
FoundEver Phils.
(Customer Service Associate)
Handling healthcare account under Abbot-Freestyle Libre CGM products. Knowledge of CRM software, Salesforce, Avaya, typing speed, active listening, problem-solving, sales and communication skills, and expertise with products and services offered by the company.
2018
-
2021
BPI PhilAm Life
(Bancassurance Sales Executive)
Provide financial advisory solutions at the bank through insurance services and products, such as retirement planning, savings, and financial protection. Conduct regular financial planning interviews with existing and potential customers to assess their banking needs.
2017
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2018
Transcom
(Technical Support Representative)
Handle customer inquiries both over the phone and by email. Process orders, forms, complaints and applications. Identify and escalate priority issues. Document all call information according to standard operating procedures. Research required information using available resources.
2016
-
2018
Teleperformance Phils. SM City Fairview
(Technical Support Representative)
Listen then analyze, troubleshoot and resolve technical issues for voice, internet, tv or data installation and connection issues.
My Services
Data Entry / Web Researcher
Keep detailed records of data entry tasks, including the date, source of data, and any issues or exceptions encountered.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Lead Generation
Generating leads such as collecting information about prospective customers, their wants and needs, and competitors.
General Virtual Assistant
Administrative services including scheduling appointments, making phone calls and managing email accounts, etc.
Customer Service
Act as a liaison, provide product/services info and resolve any emerging issues that our customer accounts might face.
Technical Support
Provide technical assistance and answers to users questions, assisting users by troubleshooting problems over the phone.