2005
Bachelor of Science in Information Technology
Asian College of Science and Technology
More Info About Me
In my role as a Service Associate at the bank, I probably improved my ability to work well with people, pay close attention to important details, and solve problems effectively while delivering outstanding customer support to clients. My job was important in making sure that customers felt appreciated and that we fulfilled their financial requirements.
Virtual Assistants play a necessary role in many different industries, providing essential administrative help, handling tasks, and increase productivity in the digital world. In this new job, I could have a variety of responsibilities, like organizing appointments, handling emails, doing research, and even helping with customer questions online.
Moving from a Service Associate role in a bank to becoming a Virtual Assistant is an important step that highlights my flexibility and adaptability in the constantly changing world of customer service and technology. It shows my capacity to adjust, acquire new skills, and make the most of my existing ones in a fast evolving professional environment. It emphasizes my commitment to succeed in the digital era of service and support. My background as a Service Associate equips me with the customer-focused approach and problem-solving skills needed to excel in this position.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2012
-
2023
Freelancer
(Service Associate (Finacle, MS Office))
- Performs account opening related functions, tasks for processing other bank services (e.g. Time Deposits/ Peso and FCDU placements, Bank Certification, Checkbook Requisitions) and reconciliation as required in the Branch Operations Manual and in accordance with the policies of the Bank and regulatory bodies.
- Performs proper KYC is performed for all new accounts opened and that EDD where necessary is completed.
- Performs periodic updating of client information and documents.
- Performs tellering functions and other OTC transactions.
- Performs custodian functions in accordance with the Branch Operations Manual:
- As alternate custodian for keys and combinations as delegated.
- As co-custodian of the Service Manager / Service Officer for functions related to the Main Vault, ATM, Cash Safe, Safety Deposit box, accountable forms and working supplies of the branch.
- As a single custodian of the Teller's box.
- Performs back-room functions such as CICS.
- Performs posting verification of co- SA processed transactions.
- Relieves SA of other Business Centers during special assignments/contingencies.
- Prepares timely and accurate internal reports as required in the Branch Operations Manual and/or regulatory bodies.
- Prepares timely and accurate internal reports as required in the Branch Operations Manual and/or regulatory bodies.
- Complies with BSP policies for the processing of transactions and ensures no losses/penalties.
2011
-
2012
RCBC Savings Bank
(Customer Service Assistant)
- UAT Tester of the new system FINACLE.
- Customer Relation Officer Tester
- Create and maintain customer accounts.
2010
-
2011
CHEERS Corp.
(Secretary)
- Clerical Works: Receive and record payments from the trainees.
- Monitor and record the expenses of the day.
- Balance the collection and expenses at the end of the day.
- Filing of office documents.
- Photocopying of office documents.
- Handles telephone calls.
- Sending mails and documents through e-mail.
- In charge with the office supplies.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.