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Bachelor of Science in Tourism Management
PATTS College of Aeronautics
More Info About Me
I am a Certified Online Bookkeeper and a full-time mom. I also do basic graphic designing and video editing.
Professionalism and strong work ethic
Oral and written communication skills
Ability to work under pressure with minimal supervision and perform independently or in a
team environment
Critical thinking and problem solving
Flexible and eager to be trained
Software proficiency and computer literacy
My Skills and Competencies
Social Media Management
QuickBooks Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
Concentrix CVG Philippines, Inc.
(Subject Matter Expert (Intuit QuickBooks Desktop))
Aid agents in addressing customer inquiries regarding the product.
Manage escalated calls for complex issues. Oversee team management responsibilities.
Conduct training sessions to improve agents’ product knowledge.
Ensuring effective support delivery for customer satisfaction.
Used Salesforce, Slack, QuickBooks Desktop, Google Suite, Microsoft 365 apps.
2021
-
2023
Concentrix CVG Philippines, Inc.
(Advisor I, Technical Support Representative (Intuit QuickBooks Desktop Payroll))
Managing incoming calls, aiding customers with Quickbooks Desktop and QuickBooks Payroll.
Assisting customers in resolving problems related to their billing.
Used Salesforce, Slack, QuickBooks Desktop, Google Suite, Microsoft 365 apps.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Expert
Track expenses, manage cash flow & create invoices.