2012
Bachelor of Science in Hotel and Restaurant Management
Our Lady of Fatima University
More Info About Me
Organized, self-starter, and results-driven with more than 5 years of solid experience in the IT-BPO industry and
4years in language training and development. Passionate about providing the best customer experience and creating an impact by adding value to others.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Amazon Virtual Assistant
Certificates
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My Experience and Education
2021
-
2022
Allsectech Manila Inc.
(Subject Matter Expert)
-Manages escalated issues requiring supervisory intervention, streamlines processes and updates KOPs; Oversees team queue and participates in calibration meetings with quality and operation managers
- Responds to customer inquiries related to payments and resolution of disputes with 80% performed via email and
20% via outbound calls
2021
-
2021
Legal Soft Solutions
(Intake Manager)
-Planned, organized, and led team members, processes and resources for timely execution of accurate and professional responses to clients
- Created reports to provide leadership and other stakeholders with operational and market trends and insights
- Provided direction for the development of the call monitoring process to measure the specialists’ call handling professionalism, technical accuracy and compliance with firm policies and procedures
2018
-
2022
Freelance
(Spanish Teacher)
-Creates weekly lesson plans and conducts online group class lectures and activities for students, BPO professionals, aspiring to be Spanish bilinguals
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Virtual Assistant
I will likely be tasked with product, supplier, discount, and competitor research.