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BS ARCHITECTURE
Manuel L Quezon University
More Info About Me
I love Arts, Music and Cooking. I also love watching informative videos on YouTube!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Video Editor
Customer Service Representative
Certificates
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My Experience and Education
Apr 2021
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Jul 2021
DARKHORSE HOLDINGS INC.
(HR ASSISTANT)
• Communicated with employees on account updates, benefits, and pension payments when requested.
• Attended meetings with HR teams to discuss and review company policies, guidelines, and regulations.
• Assisted HR managers in the onboarding processes by organizing paperwork, gathering training manuals, and generating contracts.
• Created and prepared documents such as contracts, new hire guides, and company manuals
2021
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2022
Concentrix
(Customer Service Representative (Travel Account))
Accomplished Call Centre Agent with years of experience in customer service. Consistently hitting KPIs by proactively following up on leads and opportunities. Delivers exceptional results and flourishes in fast-paced, dynamic environments.
2019
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2020
Concentrix
(Customer Service Representative (Healthcare account))
Accomplished Call Centre Agent with years of experience in customer service. Consistently hitting KPIs by proactively following up on leads and opportunities. Delivers exceptional results and flourishes in fast-paced, dynamic environments.
2016
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2017
Stanford Marketing (SAVE MORE)
(Cashier)
• Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
• Smoothly processed incoming orders, handling over 100 transactions per day with exceptional accuracy.
• Packed purchased items properly to prevent damage to delicate products.
• Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpectedly high volume.
• Handled high-volume credit and cash transactions using Point of Sale (POS) systems efficiently.
My Services
Customer Service
With 22 months of experience in BPO and excellent I providing customer service.
Video Editor
Experience in advance Video editing tools
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Graphic Designer
Experienced in Canva and Photoshop. I also have skills in Ideation, Branding, Typography, and Designing for prints.