2009
Bachelor of Science in Nursing
Martinez Memorial Colleges
More Info About Me
Senior customer service specialist with over 10 years of experience.
Assisted colleagues with their questions about our work process and coordinated concerns with our off-shore and on-shore management.
Trained to audit teams’ quality and have had some 1-on-1 coaching as well.
My Skills and Competencies
Social Media Manager
Customer Service
Data Entry
Content Creator
Certificates
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My Experience and Education
2015
-
2022
Cognizant Philippines
(Senior Process Executive)
- Staffing Coordinator / Medical Supplies Representative (May 2015 – Feb 2020)
Works with Worker’s compensation examiners and case managers to staff home healthcare professionals for their injured workers as required by their physicians. Promotes Homehealth care as an alternative to being admitted to a hospital or nursing facility for a cost-effective and more convenient during their recovery period.
- Claims Assistant (March 2020 – 2022)
Handles obtaining the payoff information from the lienholders to settle their balance for our insurer’s loan or leased vehicles. Assist in reviewing and filing the claim with the adverse carrier to seek coverage investigation
for the loss.
2012
-
2014
Convergys Philippines Corp.
(Customer Sales and Service Representative 2)
- Activation specialist (September 2012 – July 2013)
Assists customers activating the device specifically designed on a certain vehicle for emergency, and routing services. Works hand in hand with the dealer to create an account for the customer. Sells minutes for the phone system connected to the vehicle (part of the device feature and not the Bluetooth). Provides education on how to use the services.
- Specialized Billing Advisor (July 2013 – October 2014)
Receives inbound calls and resolves customer issues. We take care of special cases like canceling the subscription for vehicles (if it’s sold, traded in, turned in a vehicle, or no longer in possession) Processing refunds thru their checking or savings account, credit cards, or checks for any discrepancies and disputes. Changing and adding subscriber information in the account such as last name, address, phone number, bill day, and credit cards. Team POC. Conducts y-jack and call listening sessions with the team’s agents to monitor performance and continuous improvement. As POC, I also monitor agents, their schedule and makes sure that they won’t be late for their shift.
2010
-
2012
Eperformax Contact Centers, Corp
(Directory Assistance Operator)
Searches and provides telephone listings of addresses, names of individuals or businesses, and specific departments of the government using the US phonebook. Provides area and country codes. Provides updates in weather, sports scores, open ski resorts, and movie listings. Team POC - Assists teammates with their concerns, give updates, and file leaves whenever the supervisor is not around
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Customer Service
Responsible for managing various customer issues depending on account assignment.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.