Hi! I am Mary

More Info About Me

A hard working individual looking for a challenging position where I can showcase my skills and contribute to the growth of the organization and to use my administrative and interpersonal skills to help your company find the best talent in the job market.

Mary Grace M. Cerro-Concon
Tagbilaran City, Philippines
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator
Employee Relations
Recruitment
HR Compliance

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2017
BACHELOR OF SCIENCE IN BUSSINESS ADMINISTRATION MAJOR IN HUMAN RESOURCES DEVELOPMENT MANAGEMENT

UNIVERSITY OF BOHOL

APRIL 2024 - DEC 2024
BMJARCHITECTS AND CONSTRUCTION
(HR/ADMIN OFFICER)

Supports the HR and Admin Officer on any administrative functions
Maintains database of pool applicants and keep files of screened and
qualified applicants for future reference
Provides assistance in Timekeeping and Record Management – often
handles sensitive employee and company information, which requires a
high level of professionalism and confidentiality
Provides assistance in monitoring employees' performance evaluation
for periodic appraisal and/or recommendations

2022 - 2023
FIBERHOME Telecommunication Technologies Co.
(Human Resource Officer (Generalist))

• Assisting in talent acquisition and recruitment processes
• Conducting employee onboarding and help plan training & development
• Conduct employee onboarding and help organize training & development initiatives
• Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
• Assist in development and implementation of human resource policies
• Undertake tasks around performance management
• Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates
• Organize quarterly and annual employee performance reviews
• Maintain employee files and records in electronic and paper form
• Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities
• Ensure compliance with labor regulations

2021 - 2022
IBEX-GLOBAL
(CUSTOMER SERVICE REPRESENTATIVE (AMAZON ACCOUNT))

• Followed-up on customer inquiries not immediately resolved
• Effectively communicated using customer friendly and appropriate language, to explain customer bills, payment issues and handled billing disputes consistent with standards.
• Handles incoming calls or inquiries from prospective customers or clients
• Assists customers effectively by solving customer disputes
• Provides customer additional information or explains services
• Discusses products offered and ensures customer satisfaction
• Tactfully handles confrontational or stressful interactions with the public
• Accurately captures customer information

2017 - 2021
THE GENERICS PHARMACY
(HR ASSISTANT (RECRUITMENT, TRAINING AND DEVELPOMENT, EMPLOYEE RELATION))

• Screened all submitted applications and made recommendations to HR Head.
• Informed applicants on pre-employment requirements which could be a combination of these documents: college diploma, transcript of records, employment certificate, character references.
• Organized and updated employee records in standard file format
• Managed and kept track of employee performance bi annual
• Scheduled and assisted in training of new recruits.
• Updated employee records in company database.
• Manages first stage screening or qualifying of all applicants.
• Collects all required documentation from pre-approved applicants.
• Conducts due diligence work by contacting stated references, checking social media posts and interviewing former employers and co-workers.
• Performed pre-interview phone screening calls to enable managers to focus on the most desirable candidates.
• Maintained complete records of all contact with job candidates.
• Checked the web site daily for resumes submitted electronically.
• Compile applications and send out appropriate correspondence to unqualified candidates
• Ensured all new employee paperwork was completed and processed
• Conducted pre-employment background checks
• Performed reference checks and new employee on boarding and training
• Maintained employee's files, accurate records and confidentiality
• Prepare daily report, maintained monthly data and develop promotional strategies
• Processing payroll, which includes ensuring vacation and sick time are tracked in the system
• Answering payroll question

My Services

HR VA

• End -to end Recruitment • Employee Relations • Benefits Administration • Payroll and Timekeeping

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Tagbilaran City,
Philippines


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