2009
Associate in Hotel & Restaurant Management
University of Cebu
More Info About Me
A highly-dynamic, motivated, goal-driven, and customer-focused professional fluent in English with experience in customer service. Thrives when interacting with the public, adeptly handling queries and solving problems. Well-organized, with superior communication skills, and is committed to professional and efficient work. Strong leadership, motivation, and decision-making abilities contribute to her success in service operations. With a keen understanding of customer service strategies, builds lasting client relationships.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2024
ALMARAI Company LTD
(Sales Promoter/Sales Representative)
• Built and shared product knowledge engagingly.
• Developed customer relationships and provided tailored product guidance.
• Collected feedback for improvement and followed up with customer needs.
2017
-
2019
MCQUEEN Ladies SPA
(Receptionist/Administrator)
• Addressed guest questions and maintained confidentiality.
• Managed data entry and handled financial transactions accurately.
• Promoted spa services, treatments, and programs effectively.
2015
-
2016
ZAATAR W’ ZEIT
(Guest Server/Cashier)
• Welcomed guests and managed queries efficiently.
• Explained menu items, processed orders, and balanced register transactions.
• Used POS software for accurate order management.
2011
-
2015
SCOTTY’S ACTION SPORTS NETWORK
(Office Secretary)
• Coordinated office operations and supervised staff.
• Managed supplies and correspondence, ensuring efficiency. • Organized travel arrangements and handled upper management appointments.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.