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BS Psychology
University of the East
More Info About Me
● Knowledgeable on various Microsoft Office Programs and G Suite
● Highly proficient in the English language
● Has good verbal and written communication skills
● Able to work well with little to no supervision
● Able to work independently and/or as a team player
● Able to adapt easily with the environment
● Has excellent interpersonal skills and possess the ability to develop and uphold
cooperative working relationships.
● Ability to handle and learn from criticism
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Bookkeeping
Keyword Researcher
Certificates
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My Experience and Education
2021
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2023
TASKUS
(Billing CSR - Teammate)
● Developed a strong working knowledge of products, offerings and heeds to immediate changes made by and within the company.
● Informs client by explaining procedures; answering questions; providing information.
● Brought forth excellent customer service skills and commitment to customer satisfaction through phone calls. e-mails, and chats.
● Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
● Maintains a good relationship with customers by speaking to them in a professional manner.
● Working closely with other employees to ensure a healthy relationship in the company.
2023
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2023
TASKUS
(Fraud and Risk Analyst - Teammate)
● Monitors accounts and transactions in order to detect and foresee risky behavior.
● Assesses consumer transactions for fraudulent activities such as account takeover, friendly fraud, theft, and other similar risks.
● Keeps an eye on affiliate networks for any questionable activities.
● Uses internal and external fraud tools to monitor and investigate transactions.
● Capable of analyzing data from different sources to discover discrepancies so that corrections may be implemented to minimize risk and maintain compliance.
● Write reports and document evidence, findings, and recommendations.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.