Hello! I'm Mary, a creative and results-driven Social Media Manager with 2 years of experience in crafting engaging content and managing successful campaigns on Instagram and Facebook. Proficient in Adobe Illustrator, Canva, and Meta Business Suite, with a passion for storytelling and brand development.
Dedicated and detail-oriented Customer Service Representative with expertise in managing escalations for business-to-business accounts. Skilled in Microsoft Office, Google Workspace, and de-escalation strategies, with a proven track record of resolving complex customer issues while driving client satisfaction.
Skills:
⦁ Customer Engagement
⦁ Technical Proficiency
⦁ Multitasking
⦁ Conflict Resolution
⦁ Product promotion
⦁ Management
Polytechnic University of the Philippines (Sta. Rosa Campus)
⦁ I was part of Sales Escalation Team that handle complex issues that require immediate attention / Point of contact for escalated customer concerns
⦁ Worked closely with cross-functional teams, including support, operations, and product teams, to identify root causes and implement long-term solutions to recurring problems
⦁ Handled billing dispute, missed service, contract-related concerns
In this role, I was responsible for assisting customers with travel-related inquiries and ensuring a seamless experience throughout their booking journey. Key responsibilities included:
⦁ Managing flight, hotel, and package bookings, including modifications, cancellations, and refunds.
⦁ Providing accurate information about travel policies, itineraries, pricing, and promotions.
⦁ Resolving customer concerns such as delays, rebooking, and lost baggage, ensuring prompt and empathetic solutions.
⦁ Communicating effectively with travel suppliers, airlines, and other third-party partners to address customer needs.
⦁ Ensuring compliance with company policies and travel regulations while maintaining high-quality service.
⦁ Handled customer’s queries regarding their plans and insurance coverage
⦁ Checked the nearest pharmacy to help the customer refill their medication
⦁ Assisted customer with their billing issues/dispute
⦁ Handled the company’s online presence – regularly updated the company’s website and various social media accounts. Answered customer’s queries or concerns
⦁ Monitored ongoing marketing campaigns
⦁ Created marketing materials such as logos, brochures, flyers, social media graphics, and advertisements using software such as Adobe Creative Suite (Photoshop, Illustrator, and Canva)
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Proficient in tools such as Adobe Illustrator, Canva, and Meta Business Suite, with a proven track record of increasing
