2011
Bachelor in Journalism
West Visayas State University
More Info About Me
A freelance worker who can deliver premium quality service.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Outbound Sales Representative
Certificates
My Experience and Education
2020
-
2023
Trawick International
(Customer Service Representative)
-Customer service representative. Provides insurance quotes to potential clients, discusses coverage, and how to file a claim. Processes payments, and modifications and answers coverage questions from the policy.
2020
-
2022
Vosker
(TSR, CSR (phone, email, and chats))
-Troubleshooting devices and billing accounts, and responding to emails, chats, and calls. Right-fitting and upselling.
2021
-
2022
Vosker
(QA)
-Call/chat/cases monitoring and providing feedback to the agents to improve performance. Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Gather and analyze statistical data. Draft quality assurance policies and procedures.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Azania Tremblay, QA Supervisor, Vosker
Hello Mary,
You have worked at MBS since a long time, but since August 2020 for VOSKER. Since June 2022 you have worked with the Skills Development Team, and I’m really thankful for your contribution in this team.
During these past months, you got out of your comfort zone and have challenged yourself a lot. I wanted to take a moment to highlight your contribution. Always on time, very professional and proactive.
I wish you the best for your future (I know things will turn out well for you!)
Shahriar Faridi, Workforce Management Supervisor, Vosker
"Wonderful Agent, really performed well and autonoumously. Needs little to no supervisison. Always performed excellent. Definitely will work with again. Thank you for your hard work."
JD Godbout, Owner, IT Resource Marketing
Mary, is a an extremely detailed and smart person. She is a pleasure to work with and treats her clients as if there her life's blood. Her clients and helping people is her sole purpose as a business person. She is an excellent writer and communicator.. Mary, is never sick at sea and has a incredible focus on her projects and searches for candidates. The people she works for and with are lucky to have such a smart and dedicated recruiter.