2015
Bachelor of Elementary Education major in General Education
Carlos Hilado Memorial State College
More Info About Me
Hi, I’m Mary Blandine — your go-to partner for getting things done and growing your business online! With over 9 years of experience in customer service, technical support and training, I’ve mastered the art of handling details, solving problems, and keeping things running smoothly.
Now, I bring that same dedication into freelancing as a General Virtual Assistant, Social Media Manager, Customer Support, Graphic Designer and Data Entry Specialist. My goal? To help new and small business owners save time, attract more traffic, and turn ideas into results — all without breaking the bank.
Think of me as your behind-the-scenes sidekick: I’ll take care of the tasks, keep your socials buzzing, and design funnels that bring in leads and potential buyers, so you can focus on doing what you love most.
💡 Fun fact: I believe that business growth doesn’t have to feel overwhelming — it can be simple, smart, and even fun when you’ve got the right support!
Let’s team up and make your business shine brighter online. 🚀
My Skills and Competencies
Time Management
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Support & Conflict Resolution
Communication & Active Listening
Process & Systems Management
Virtual Assistance Skills
Certificates
My Experience and Education
2015
-
2025
Convergys/Concentrix
(Billing and Cable Repair)
Delivered accurate billing support and resolved disputes, improving customer satisfaction and retention.
2015
-
2025
Convergys/Concentrix
(Technical Advisor)
Diagnosed and resolved internet service issues efficiently, ensuring minimal downtime and stronger customer trust.
2015
-
2025
Convergys/Concentrix
(Escalations Support/Mentor on Duty)
Successfully de-escalated complex cases and coached Tier 1 agents, boosting team performance and resolution rates.
2015
-
2025
Convergys/Concentrix
(Customer Support (Non-voice/Chat))
Handled high-volume customer inquiries with empathy and accuracy, enhancing the overall shopping experience.
2015
-
2025
Convergys/Concentrix
(Seasonal Trainer)
Trained and mentored new hires, equipping them with product knowledge and processes that improved first-call resolution.
2015
-
2025
Convergys/Concentrix
(Technical Advisor)
Diagnosed and resolved Apple devices and account issues efficiently, ensuring minimal downtime and stronger customer trust.
2015
-
2025
Convergys/Concentrix
(Senior Technical Advisor)
Provided advanced troubleshooting for Apple devices and accounts, while mentoring frontline advisors to raise service quality.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Graphic Designer
Create visuals that tell stories and elevate brands — from logos to social posts, sites, and presentations.
Customer Support
Helps people solve problems, answer questions, and create smooth, positive service experiences.
Appointment Setter
Skilled in appointment setting, scheduling, confirming, and managing appointments to ensure smooth, efficient operations