Hello! I’m Mary-Ann – Your Future Proactive and Detail-Oriented Virtual Assistant
Are you looking for a Virtual Assistant who’s reliable, organized, and brings a versatile background to the table? Look no further!
With hands-on experience as a Sales & Marketing Assistant, in Billing & Collection, and as a Secretary and Administrative Assistant, I’ve developed a strong foundation in client support, task management, and business operations. I’m self-motivated and thrive in roles that require minimal supervision—always getting things done efficiently and accurately.
I have a sharp eye for detail when it comes to managing client relationships, organizing emails, and handling a wide range of administrative tasks. My goal is always to make your workflow smoother, help your business run more efficiently, and ensure nothing falls through the cracks.
I’m passionate about delivering quality work, continuously improving, and embracing new challenges with a can-do attitude.
💼 Let’s connect! I’m ready to support your business as your next dependable Virtual Assistant.
EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY
As part of my professional development, I enrolled in a comprehensive training program at PRO VA PH, where I continue to gain hands-on experience in virtual assistance and digital support services. Under the guidance of an assigned mentor, I receive structured feedback and support while completing real-world projects designed to build and strengthen my skills. My training covers a range of essential VA competencies, including administrative tasks, client communication, project management, and digital tools. I invite you to review my sample works as part of my growing portfolio to showcase the practical skills I’ve developed throughout this program.
In this role, I was responsible for overseeing the promotion and sales of Woofy Wi-Fi services across three condominium sites in Mandaluyong. I engaged directly with potential and existing clients, providing prompt assistance with inquiries and resolving connectivity issues. I served as a key liaison between customers and the technical support team to ensure timely troubleshooting and service restoration. Additionally, I coordinated with the installation team to facilitate smooth modem installations. My duties also included managing payment collections, ensuring accurate deposits to designated bank accounts, and maintaining clear financial records. To support operational transparency, I prepared and submitted daily sales reports to the management team.
I was responsible for the daily sorting and organization of client payment receipts, ensuring accurate record-keeping and financial tracking. I consolidated transaction reports from various team members to facilitate timely and accurate client billing. I regularly coordinated with internal departments and responded to both client and cross-team requests, promoting effective communication and service delivery. A key part of my role involved conducting follow-up calls with clients regarding outstanding payments as reflected in their billing statements. Additionally, I managed email correspondence, monitored important documents, and performed various administrative and ad hoc tasks to support operational efficiency.
In this position, I managed the onboarding process for new client applications, ensuring that each client received timely support for their requests and concerns. I played an active role in maintaining financial compliance by reminding clients of upcoming payment deadlines. On the operational side, I tracked and consolidated daily and monthly performance metrics of financial advisors to support data-driven management decisions. I also coordinated the end-to-end hiring process for new financial advisor applicants, from screening to onboarding. In addition, I oversaw day-to-day administrative duties including managing email correspondence, organizing meeting materials, and executing various ad hoc tasks to support smooth office operations.
Accurate and effective data management for many digital formats, including databases and spreadsheets.
Handling and organizing emails promptly and effectively.
Accurately recording financial data to maintain compliance with financial regulations.
Ensuring that the client needs are met with the utmost care and attention.