2005
High School
Don Gerardo Ll. Ouano Memorial National High School
More Info About Me
Greetings and thank you for stepping into my creative realm! I am Mary Ann Calida, a mature and meticulously organized individual who embraces the challenge of hard work and excels in independent endeavors.
With more than 4 years of experience in the BPO industry, I've honed my skills as a customer service expert. Guided by a passion for continual advancement and a longing for the flexibility of home-based work, freelancing serves as an ideal match for my career objectives.
Your visit is not just appreciated; it's an opportunity to share a part of my creative world with you.
Make yourself at home, explore with curiosity, and if you have any questions or thoughts, I'm just a message away. Appreciate your presence, and let the journey commence!
My Skills and Competencies
Email management
Data Entry
Content Creator
Virtual Assistant
Certificates
My Experience and Education
2019
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2023
Teleperformance IT Park
(Customer Service Representative)
- Deliver exceptional customer service by handling inquiries, resolving issues, and providing product information.
- Assist customers with product selection, purchases, and returns in a friendly and efficient manner.
- Handle live chats promptly and professionally.
- Collaborate with other departments to resolve complex customer issues and escalate when necessary.
- Stay updated on product knowledge and promotions to assist customers effectively.
- Maintain a positive and empathetic attitude towards customers, fostering a welcoming environment.
- Process transactions accurately and efficiently using Target's point-of-sale systems.
- Uphold Target's customer service policies and standards.
2019
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2023
Ancestry (genealogy) Account
(Customer Service Representative)
- Provide exceptional customer service by assisting users with genealogy-related inquiries, account support, and technical issues.
- Guide customers through navigating the Ancestry platform, helping them make the most of our genealogical tools and resources.
- Troubleshoot and resolve customer concerns, ensuring a positive experience throughout their genealogy journey.
- Collaborate with internal teams to address and escalate complex genealogy-related issues.
- Stay updated on Ancestry's products, features, and genealogical research methodologies to effectively assist customers.
- Maintain accurate customer records and document interactions in the customer service database.
- Conduct research to aid customers in understanding historical records, family trees, and DNA results.
2019
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2023
JP Morgan Chase
(Retail Banker)
- Engage with customers in a courteous and professional manner, providing a welcoming atmosphere within the branch.
- Conduct financial assessments to understand customers' needs and recommend appropriate banking products and services.
- Process a variety of banking transactions, including deposits, withdrawals, and account inquiries.
- Assist customers in opening new accounts, managing existing accounts, and educating them on available digital banking tools.
- Collaborate with other team members to meet branch goals, such as customer acquisition and cross-selling of banking products.
- Resolve customer inquiries, concerns, and issues promptly and effectively.
- Stay informed about banking regulations, products, and industry trends to provide accurate information to customers.
My Services
Search Engine Optimization
I help people's website rank on Search Engine without using Ads through my Fail-proof White Hat SEO Strategies.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.