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Lyceum of the Philippines University - Manila
- Conduct quality checks to ensure tasks meet accuracy, formatting and guideline standards.
- Coordinate with leads and management to resolve issues and improve workflows.
- Reviewed content, tasks, or outputs to ensure they met quality standards and client expectations.
- Provided constructive feedback to team members to improve accuracy and performance.
- Reviewed and screened various types of user content, including text, images, videos and comments.
- Ensure moderation is done quickly and accurately while handling high content volume.
- Monitored real-time live chat to enforce stream rules and community standards.
- Worked within tight deadlines and adapted quickly to content and policy updates.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.