2017
BS Major in Business Accountancy
City of Malabon University
More Info About Me
Dedicated BPO professional with nearly 5 years of experience in the healthcare account and over 3 years as a Quality Control Manager overseeing data collection for a major social media network. Skilled in quality monitoring, process improvement, and team coordination. Known for strong analytical abilities, attention to detail, and a commitment to delivering accurate, high-quality results in fast-paced environments.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2025
Amalgam
(Quality Control Manager)
Oversee daily quality operations for data collection teams supporting a major social media platform, ensuring accuracy, integrity, and consistency of collected data.
Develop, implement, and maintain QC frameworks, checklists, and audit processes to meet client-defined quality and compliance standards.
Monitor agent performance through audits, scorecards, and analysis of data trends, providing constructive feedback and targeted coaching to improve quality outcomes.
Collaborate closely with Operations, Training, and Product teams to communicate quality issues, process gaps, and improvement opportunities.
2017
-
2022
Genpact Philippines
(Team Facilitator)
Assistant Lead, coach, and support a team of healthcare customer service representatives to ensure high-quality service delivery and compliance with client standards.
Monitor daily team performance, including productivity, accuracy, call quality, and adherence, providing ongoing feedback and performance improvement plans when necessary.
Facilitate team huddles and knowledge-sharing sessions to reinforce process updates and strengthen product knowledge.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.