N/A
Dentistry
Centro Escolar University
More Info About Me
Energetic and target-focused retail professional with a proven track record in the field of Area Management. 20 Years of retail experience with some of the world's largest Jewellery and fashion retailers. Inditex (Zara & Stradivarius}, Cortefiel(Springfield) and Pandora. A positive team-oriented work environments with a healthy competitive spirit that ensures the sharing of best practices and a continuous focus on the achievement of set goals. I have spearheaded the opening of flagship stores at Zara Yas, Springfield Dubai Mall, Springfield IBN and Pandora stores. Having worked in multi-cultural environments, I can easily communicate the business vision to my team. One of my strengths is to create a healthy working atmosphere by making people love what they do.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2020
Pandora Jewellery
(N/A)
• Responsible for revenue and profit within assigned territory. Achieved through high standards of Leadership, relationship management, visual merchandising and retail operations.
• Stimulate stores growth and maximize volume and revenues by using available tools in order to achieve target & KPls, analyze business performance and take prompt corrective action.
• Coach and lead store managers and store teams to maximize sales through high standards of operational execution.
• Monitor the calendar events and provide feedback on competitor brand Implementation in UAE in order to understand sales opportunities.
• Educate the store team on importance and how to maximize sales through stock management.
• Develop selling tactics on how to clear the stock.
• Monitor the accuracy of the stock available in the store through periodical inventory and spot checking.
• Lead, coach and train store teams to effectively execute and maintain visual merchandising standards and commercialism.
• Supervise the implementation of all visual merchandising campaigns in close cooperation with vm team, sharing
best practice, providing feedback and lessons learnt.
• Work with Learning and Developmental colleagues to develop training programs that deliver results In according to global a11d national training strategy plans.
• Deliver face to face training/ workshops to the frontline sales team. Training will include representing the Pandora
brand, selling product, product knowledge, customer service, visual merchandising systems as well as compliance and Pandora policies and procedures where applicable.
• Provide Support and sales coaching teams to achieve performance objectives.
• Deliver on the job training to frontline sales team ways of selling, product knowledge, customer service, visual
merchandising, systems, policies and procedures.
• Manage allocated territory according to the minimum number of visits per each classification level.
• Manage accounts (including cycle planning, scheduling, store visit action plans) via CAM System.
• Complete a developmental action plan for all store visits.
• Ensure all expenses are managed within budget by frequent evaluation and intervention. This includes roster
management and productivity, stock optimization and management of controllable assets.
• Ensure procedures are followed to protect company assets.
• Cultivate and maintain strong cross functional relationships with global clusters and markets.
• Contribute to effective team working by collaboratively with all departments in the company
• Instrumental in effective planning and execution of store openings and handovers by coordinating support services.
• Ensure procedures, policies, legal requirements, and ethical standards are followed to ensure company assets are protected
• Drive achievement of all agreed KPls through regular review and action planning
• Utilize reporting systems and tools to analyze business performance and take prompt corrective action as appropriate
• Conduct regular store visit control aesthetics, order and cleanliness of stores/Point of Sale and manage B2B
reporting.
• Secure marketing plan, promotional and sale activities are being executed consistently.
• Lease with the marketing team on challenges and opportunities within the business.
2015
-
2016
Springfield
(N/A)
• Directed the team in achieving sales, operational goals and expectations while minimizing cost.
• Responsible to drive area sale and profit plans through excellent customer service and execution of all store
operation and visual strategies, consistently across the stores.
• Responsible for updating, bye mails or visit to all stores regarding sale and KPI
• Responsible for initiating sales incentive every month to boost sales and give a sense of motivation to the team.
• Reinforcing Customer Engagement Spearheaded in store visual Merchandising Manage store inventory/Operations
• Recruitment/Hiring/Training and Retention of best talent
2009
-
2015
Zara
(Operation Manager (Director de Tiendas))
• Supervise the day to day operations 4 stores (130 employees) in coordination with the Store Managers.
• Hold weekly/monthly meetings with the Store Managers to review sales performance and ongoing stock needs of all the stores
• Track and analyze stock in all stores on a weekly/monthly basis
• Ensure stores reflect the brand retail best practice across all aspects of the brand and follow the corporate guidelines whilst liaising with the visual merchandising team
• Involved in ensuring that the stores are implementing all the corporate training Initiatives
• Management of Store Managers in terms of planning schedule, vacation plans and disciplinary actions
• Liaise with HR department to discuss various staff movement and appraisals along with Store and Brand
• Managers and be active involved in the recruitment process for the brand
• Provides advice and assistance to senior management in the planning, implementation, and evaluation of
modifications to existing operations, system and procedures liaise with the Government relations department with regards to municipality permits, sales permits etc.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.