2008
BS in Hotel and Restaurant Management
St. Therese MTC Colleges
More Info About Me
Highly organized and detail-oriented professional seeking a Virtual Assistant position. Offering excellent communication skills, proficiency in various software tools, and a strong ability to manage multiple tasks simultaneously. Committed to providing efficient and high-quality administrative support while working remotely. Aiming to utilize my problem-solving skills and dedicated work ethic to effectively meet the demands of your organization.
My Skills and Competencies
Social Media Management
Executive Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2025
EXL
(CSR Healthcare Account - Voice Account)
Greeted customers in a friendly and helpful manner .Provided high quality customer service to customers. Handled sales transactions and returns in a timely manner. Answered all questions regarding products and promotions. Aimed to keep customers satisfied. Handle inbound Utilize excellent verbal and written communication skills and troubleshooting and problem solving skills to resolve complex issues with little or no supervision Analyze, identify possible technical issues, solutions and provide critical information to Operations Develop, maintain and manage customer relationship accounts Serve as technical resource for other team members and departments.
2022
-
2023
WNS
(CSR Position-Email Support)
Handle inbound Utilize excellent verbal and written communication skills and troubleshooting and problem solving skills to resolve complex issues with little or no supervision Analyze, identify possible technical issues, solutions and provide critical information to Operations Develop, maintain and manage customer relationship accounts Serve as technical resource for other team members and departments
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.