Bachelor of Science in Computer Science
University of Perpetual Help System DALTA – Molino Campus
I'm Mary Ann Beljano, though you can call me Ann. With over three years of experience in the short-term rental industry, I bring expertise in property management—from guest communication and maintenance to cleaning operations and administrative tasks across major platforms like Airbnb, VRBO, and Booking.com. I am proficient in tools such as Google Workspace, Microsoft Office, and property management systems like Guesty and Hostaway, enabling me to manage multiple properties with efficiency and precision. My strong attention to detail and commitment to exceptional service allow me to consistently deliver outstanding experiences for both property owners and guests.
Outside of work, I enjoy staying active through regular walks, a habit that keeps me energized and focused. I believe that staying grounded and balanced is key to providing my best, both personally and professionally—transforming challenges into opportunities and helping others feel at home, wherever they may be.
University of Perpetual Help System DALTA – Molino Campus
-Provided exceptional guest services in a fast-paced short-term rental environment.
-Handled guest inquiries, managed bookings, and resolved issues efficiently to ensure a seamless guest experience.
-Collaborated with housekeeping and maintenance teams to maintain high standards of property quality and cleanliness.
-Property mediation for disputes and chargebacks for different OTAs (Airbnb, Direct Booking, Booking.com & Expedia)
-Provided exceptional guest services in a fast-paced short-term rental environment.
-Handled guest inquiries, managed bookings, and resolved issues efficiently to ensure a seamless guest experience.
-Collaborated with housekeeping and maintenance teams to maintain high standards of property quality and cleanliness.
-Property mediation for disputes and chargebacks for different OTAs (Airbnb, Direct Booking, Booking.com & Expedia)
-Assist and schedule employer's daily meetings.
-Basic English tutor for employer's children
-Help with children's activities and appointments.
-Create and maintain accounts and contract tariffs in Logis Air System.
-Respond to clients through email communication.
-Review details and check rates for contracts and accounts created.
-Summarize accounts and contracts for Asian and US countries.
-Create external and internal reports and review processes and contracts.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Creating and optimizing ad campaigns on Facebook and Instagram.
Managing properties on Airbnb, VRBO, and Booking.com, ensuring guest communication, maintenance, and exceptional service