Hey I am Ann

Overview

I'm Mary Ann Beljano, though you can call me Ann. With over three years of experience in the short-term rental industry, I bring expertise in property management—from guest communication and maintenance to cleaning operations and administrative tasks across major platforms like Airbnb, VRBO, and Booking.com. I am proficient in tools such as Google Workspace, Microsoft Office, and property management systems like Guesty and Hostaway, enabling me to manage multiple properties with efficiency and precision. My strong attention to detail and commitment to exceptional service allow me to consistently deliver outstanding experiences for both property owners and guests.

Outside of work, I enjoy staying active through regular walks, a habit that keeps me energized and focused. I believe that staying grounded and balanced is key to providing my best, both personally and professionally—transforming challenges into opportunities and helping others feel at home, wherever they may be.

Ann B. Beljano
Imus City, Philippines
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Social Media Management
Data Entry
Property Management Host
Facebook Ads Management

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2001
Bachelor of Science in Computer Science

University of Perpetual Help System DALTA – Molino Campus

2021 - 2024
Elevate Vacation Rentals
(Guest Experience Specialist)

-Provided exceptional guest services in a fast-paced short-term rental environment.
-Handled guest inquiries, managed bookings, and resolved issues efficiently to ensure a seamless guest experience.
-Collaborated with housekeeping and maintenance teams to maintain high standards of property quality and cleanliness.
-Property mediation for disputes and chargebacks for different OTAs (Airbnb, Direct Booking, Booking.com & Expedia)

2019 - 2020
Aries Living Management
(Guest Experience Specialist)

-Provided exceptional guest services in a fast-paced short-term rental environment.
-Handled guest inquiries, managed bookings, and resolved issues efficiently to ensure a seamless guest experience.
-Collaborated with housekeeping and maintenance teams to maintain high standards of property quality and cleanliness.
-Property mediation for disputes and chargebacks for different OTAs (Airbnb, Direct Booking, Booking.com & Expedia)

2013 - 2018
Care Giver - (OFW)
(Caregiver (Nanny))

-Assist and schedule employer's daily meetings.
-Basic English tutor for employer's children
-Help with children's activities and appointments.

2011 - 2013
DHL Global Forwarding
(Process Associate - Customer Service)

-Create and maintain accounts and contract tariffs in Logis Air System.
-Respond to clients through email communication.
-Review details and check rates for contracts and accounts created.
-Summarize accounts and contracts for Asian and US countries.
-Create external and internal reports and review processes and contracts.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

FB Ads Management

Creating and optimizing ad campaigns on Facebook and Instagram.

Property Management Host

Managing properties on Airbnb, VRBO, and Booking.com, ensuring guest communication, maintenance, and exceptional service


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Imus City,
Philippines


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