2005
Bachelor of Science in Food Technology
University of the Philippines Los Banos
More Info About Me
Hello! I’m Mary, a motivated virtual assistant eager to support your success. With 13 years of experience in BPO, I’ve mastered communication, organization, research, typing, data entry, multi-tasking and problem-solving skills. My passion for learning led me to complete online courses in Real Estate, Facebook Ads, Data Entry and General Virtual Assistance, equipping me with a diverse skill set to tackle various tasks effectively. Outside work, I cherish time with my furry friends, Agnus and Kai. Let’s collaborate and achieve great things together!
My Skills and Competencies
Social Media Management
Real Estate Expert
Data Entry
Content Creator
Certificates
My Experience and Education
2010
-
2024
Accenture, Inc.
(Business Transformation Specialist)
Started as a Tech Support Agent doing both inbound and outbound calls for
customers of a US telecommunications company to resolve network and connectivity issues.
Transitioned to doing back-office support, I performed Order Entry tasks and worked with Sales
and Provisioning teams for accurate and timely completion of service requests/orders. My
outstanding performance in my daily tasks earned me recognitions and promotions. Prior to
becoming a Business Transformation Specialist who helps the business with optimizing its
processes and driving innovation, I was a Shift Lead Supervisor, managing several teams doing
content moderation work.
2007
-
2009
Convergys
(Collections Representative)
Performed outbound collection calls for credit card holders of a US bank.
2005
-
2007
University of the Philippines Los Banos
(Instructor 2)
Taught subjects under Food Processing and Food Engineering to junior and
senior college students taking up BS Food Technology at UPLB.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Real Estate Expert
Assisting sellers and buyers in marketing and purchasing property for the right price under the best terms