2012
Computer Secretary
Don bosco training center tondo - TVET
More Info About Me
Currently residing in UAE. 7 yrs of experience as a Supervisor in Pandora Jewelry
My Skills and Competencies
Virtual Assistant
Social Media Management
Graphic Designer
Data Entry
Amazon Virtual Assistant
Facebook Ads Manager
Certificates
My Experience and Education
2014
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2015
Cebu Pacific Air, ITECH Global Business Solution INC.
(CALL CENTER REPRESENTATIVE)
Answer calls and responds to email conversations. Handle customer inquiries both telephonically and by email.
Research required information using available resources. Resolving customer complaints.
Provide customers with products and service information. Encoding and updating customer flight information. Process booking of flights, forms, and applications. Identify and escalate priority issues.
Route calls to appropriate resources.
Document all call information according to standard operating procedures.
Complete call logs and procedure call reports.
2015
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2021
Panmeas Jewellry LLC- Pandora Jewellery
(Store Supervisor)
Set sales targets and motivates staff to meet those goals. Developing the team to become the very best version of themselves through continuous training in operation and self-development.
Training new joiners and ensuring that they are fully integrated into the team.
Lead staff meetings to ensure all associates stay informed. Manager store budgets and maintain financial records. Oversee stock levels and order best sellers when required. Address customer complaints and issues in a professional manner.
Handle staff conflicts, complaints, and problems.
Prepare various promotional materials and in-store displays.
Ensure compliance with various health and safety regulations.
Collaborate with the head office to ensure store location lives up to standards.
2020
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2021
Panmeas Jewellry LLC- Pandora Jewellery
(LOST AND PREVENTION INVENTORY SPECIALIST - SUPERVISOR)
Trained Pandora South Africa on store inventory procedures, set-up, and discrepancy prevention from February 2018 to March 2018.
Supervised stock counts in UAE
Ensure accuracy of physical inventory and reported results; identify any discrepancies found and report to superior with a corresponding action plan.
Training store staff in stock organization procedures and how to minimize discrepancies.
Communicating with store managers/ supervisors about any inventory issues that arise if products are missing or damaged within a shipment.
Managing and maintaining inventory records to ensure that benchmarks are met by each store.
Conducting inventory counting together with the line manager twice a year with auditors.
2020
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2022
The Secreto Dxb
(Social Media Manager/ Product Researcher)
Social Media Manager
developing strategies to increase followers, creating and overseeing social campaigns, producing content
Product Researcher
the process of determining whether your idea for a new product or service might be successful and how best to develop and sell that product
2020
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2022
Own Your Design
(Social Media Manager/ Data Entry)
Social Media Manager
developing strategies to increase followers, creating and overseeing social campaigns, and producing content.
Data Entry
responsible for transferring data from paper formats into computer files or database systems.
2021
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2022
Air Spencer DXB
(Data Entry)
Transfer data from paper formats into computer files or database systems using keyboards, data recorders, or optical scanners
Type in data provided directly from customers
Create spreadsheets with large numbers of figures without mistakes
Verify data by comparing it to source documents
Update existing data
Retrieve data from the database or electronic files as requested
Perform regular backups to ensure data preservation
Sort and organize paperwork after entering data to ensure it is not lost
2011
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2012
Giordano TFB Incorporated
(HR and Admin assistant)
Assist with day-to-day operations of the HR functions and duties
Provide clerical and administrative support to Human Resources executives
Compile and update employee records (hard and soft copies)
Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
Coordinate HR projects (meetings, training, surveys etc) and take minutes
Deal with employee requests regarding human resources issues, rules, and regulations
Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
Communicate with public services when necessary
Properly handle complaints and grievance procedures
Coordinate communication with candidates and schedule interviews
Conduct initial orientation to newly hired employees
Assist our recruiters to source candidates and updating our database
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Social Media Manager
Promote companies' products and services by developing copy for websites, social media, marketing materials.