2014
Mass Communication
University of San Jose-Recoletos
More Info About Me
Highly organized and efficient Entry Level Virtual Assistant with 3 years of customer service representative experience. Skilled in document management, video stream issues, mobile data issues, pre-authorization requests and customer satisfaction rates. Adept at improving efficiency, with a strong commitment to delivering exceptional results.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2025
EXL PHILIPPINES
(Inbound Queue Associate)
Increased efficiency of pre-authorization requests, achieving a reduction in resolution time by 96% within 3 months through targeted data collection and precise communication with callers.
Reduced processing time for medical pre-authorizations by 98% within 3 months by implementing streamlined request handling procedures and enhancing communication with clients.
Increased pre-authorization efficiency by 98% within 3 months by implementing a detailed checklist system, which ensured correct information was submitted every time.
2019
-
2022
Amazon Operations Services Philippines, Inc.
(Customer Service Associate)
Enhanced customer experience by swiftly assisting with order tracking and resolving issues, leading to increased loyalty and repeat business.
Increased customer satisfaction ratings by 98% within 4 months by proactively resolving video streaming issues and addressing unauthorized payment inquiries.
2016
-
2017
Qualfon Philippines Inc.
(Customer Service Representative)
Improved resolution rates by diagnosing and addressing mobile data connection issues, leading to increased customer loyalty within 4 months.
Enhanced customer loyalty by providing timely solutions for unresolved escalations, fostering trust and improving overall service quality.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.