2015
Bachelor of Science in Computer Science
Polytechnic University of the Philippines
My Skills and Competencies
Appointment Setter
LeadGen (Lead Generation and Email Marketing
Data Analyst
Customer Service
Data Entry
Certificates
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My Experience and Education
2018
-
2020
Optum Global Solutions
(Customer Service Representative)
• Acknowledging and resolving customer concerns and complaints .
• Maintaining a positive, empathetic and professional attitude towards caller always .
• Ensure callers satisfaction and provide professional customer support.
• Furnishing members and health care practitioners with details regarding members' benefits.
• Greeting customers in a friendly, professional manner using the suggested script.
• Providing extant and prospective members with the details o network providers.
• Granting pre-authorizations for medical treatment, if covered.
• Answering telephonic and e-mail inquiries in a timely manner.
2016
-
2018
Teleperformance
(Customer Service Representative)
BPO
2020
-
2021
Clean Pursuit
(Lead Generator)
• Driving qualified leads into the sales pipeline.
• Manage, nurture and convert inbound leads into sales opportunities.
• Identify strong potential prospects using initiative and creativity, to generate outbound
lead opportunities.
• Assess and analyze a prospect's current process and requirements.
• Provide engaging and articulate information about the company's value proposition to
potential customers.
• Maintain well-organized, up-to-date, and accurate sales information and activity reports
in the Salesforce CRM system.
2015
-
2016
Genpact
(Financial Specialist)
BPO
2021
-
2023
Clean Pursuit
(Appointment Setter)
• Familiarizing yourself with essential details of our products and services.
• Calling prospective clients using a list of phone numbers provided to you.
• Accepting calls from prospective clients as they arise.
• Fielding basic questions and concerns about the products and services we offer.
• Scheduling a consultation between the prospective client and a Sales Representative.
• Keeping a detailed log of calls, including those which were not answered.
• Attempting to contact prospective clients who you have been unable to contact.
• Informing the Manager of recurrent product-related complaints that warrant addressing
2020
-
2023
Optum Global Solutions
(Work Force Representative (Real-Time Analyst))
• Developing staff schedules.
• Collecting staff performance data and customer feedback data.
• Reviewing and analyzing relevant data to identify problem areas.
• Preparing workforce analysis reports for company leadership to inform their policies and decision-making
My Services
Lead Generation
Lead generation through online research and social media.
Appointment setter
schedules consultations between sales staff and prospective clients, ensuring that important meetings are booked for the
Data Entry Specialist
Search the Internet for information on a wide variety of topics.