2022
Bachelors In Public Administration
Southern Baptist College
About me
A flexible Virtual Assistant who delivers high-quality work, allowing clients to concentrate on their passion!
As an excellent employee who values his job and is committed to a long-term career, that’s me MARVIN ASPERA. I bring a level of dedication and passion that is hard to find. My previous experience as a customer service representative has honed my skills in answering questions and solving problems, a crucial skill in my role.
As a social media manager, my job was involve managing the online presence of my client across various social media platforms. And help brand establish a strong online presence, engage with audience effectively, and drive business growth through social media marketing.
In addition as a data entry professional, my job was involving, inputting and updating information into a computer system or database. This may include data such as customer information, financial records, inventory lists, or other types of data that is important for a company or organization to maintain.
Lastly, as a content writer, my primary responsibility is to create written content for various mediums such as websites, blogs, social media, marketing materials, and more. My goal is to produce engaging, informative, and persuasive content that attracts and retains readers, generates traffic, and promotes the brand or message that are representing.
With my humble experience, I can now provide EXCEPTIONAL SERVICE!
Birthday: February 28,1999
Age: 24
Status: Single
Birth Place: New Antique, Mlang Cotabato
Location/residence: : New Antique, Mlang Cotabato
My Skills and Competencies
Social Media Management
Data Entry
Customer Service
Chat Support
Canva
Microsoft Office
Creative Writing
Excel
Research
Social Media Content, Marketing
Certificates
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My Experience and Education
2022
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2023
Cherry Muyco Online Shop 5.2k Followers
(Sales Representative And Cashier)
*Providing assistance and support to customers with strong communication skills, empathy, and problem-solving abilities.payment, and ensuring that each transaction is properly recorded in the store's point of sale system.
*Assist customers in completing their purchases and ensuring that all financial transactions are accurate and processed efficiently.
2022
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2022
Teleperformance Davao
(Customer Service Representative)
• Answer and direct 50+ calls daily with guide including selling, managing customer accounts, responding to service queries, transfer of service, cancelling account and helping the customer avail to Affordable Connectivity Program.
• Apply problem-solving skills to resolve customer inquiries, disputes and escalation using appropriate channels when necessary.
• Do outbound calls to the existing customers approximately 200 per day utilizing a courteous and professional manner to provide information for them to avoid unenrolled to the program called ACP, which makes their internet for free.
• Meet and exceed daily productivity goals, including high volume and appointment setting and consistently earned top survey satisfaction score.
2019
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2023
https://www.facebook.com/marvinaspera1999 With 4.5k Followers
(Social Media Manager)
*Creating content: Develop content that is engaging, informative, and on-brand for the social media platforms your organization uses. This could include text, images, videos, and other multimedia content.
*Posting and scheduling: Responsible for scheduling and posting content to social media platforms such as Facebook, Twitter, and more.
*Social media monitoring: Monitor social media channels to ensure that customer comments and questions are responded to promptly and professionally.
*Social media analytics: Analyze and report on the performance of social media campaigns and make recommendations for improvement.
*Collaboration with other teams: Work with other departments such as marketing, public relations, and customer service to ensure that social media messaging is consistent across all channels.
2019
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2020
Jennies and Hotel
(Front Desk Officer/Customer Service)
*Providing excellent customer service to guests, ensuring that they have a comfortable and enjoyable stay at the hotel.
*Greeting guests at the reception desk and assisting them with check-in and check-out procedures.
*Handling guest requests and complaints, and ensuring that they are resolved in a timely and satisfactory manner.
*Maintaining the cleanliness and orderliness of guest rooms, common areas, and facilities.
*Providing guests with information about hotel amenities and local attractions.
*Serving food and beverages in the hotel restaurant or bar, if applicable.
*Operating hotel equipment such as the phone system, cash register, and computer systems.
*Collaborating with other hotel staff to ensure smooth operation of the hotel.
2018-
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2019
Freelance
(Educational Guide/Tutor)
Helping students improve their understanding and skills in a particular subject or area. This may involve working one-on-one with students or in small groups, providing instruction, guidance, and support to help them achieve their learning goals.
2017
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2018
Rhoannas Grill and Restaurant
(Customer Service)
*Ensuring that customers are satisfied with their dining experience.
*Greeting customers as they enter the restaurant and assisting them with their seating arrangements.
*Taking food and beverage orders from customers and ensuring that their orders are accurately recorded and delivered to the kitchen staff.
*Answering customer inquiries about menu items, ingredients, and special dietary needs.
*Providing recommendations on food and beverage options based on customer preferences and budget.
*Ensuring that customer requests are addressed promptly and to their satisfaction.
*Handling payment transactions, processing credit cards, and making change for customers.
*Maintaining the cleanliness and organization of the dining area, including table settings, seating arrangements, and general sanitation.
2016
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2017
Bernitos and Cafe
(Customer Service)
Primary responsibility is to provide excellent customer service to patrons by taking their orders, serving their food and drinks, and ensuring that they have an enjoyable dining experience.
My Services
Data Entry / Web Researcher
I am accurately inputting data into a computer system or database, maintaining accuracy, and generating reports.
Content Writer
I am creating various types of content such as blog posts, articles, social media updates, and product descriptions.
Customer Service
I am providing assistance to customers with strong communication skills, empathy, and problem-solving abilities.
Social Media Management
I am responsible for developing and executing strategies, creating content, building communities, and collaborating.