2012
BS in Hotel and Restaurant Management
Mariners Polytechnic Colleges
More Info About Me
I used to work as a Professional Bartender but had to shift career path for personal reasons. I'm now an enthusiastic customer service professional with over 7 years of experience with customer service, sales and administrative assignment. A flexible worker who is able to take on more responsibilities, do different tasks, and do more at work. I love learning new things and always want to make myself useful in every way possible.
I have full time job as an HR-specialist and I'm also a freelance Virtual Assistance doing, graphics & web designer, email & calendar manager and data entry-researcher specialist. Expert with various administrative tasks, promoting businesses through social media platforms, creating graphic/post and data entry.
I love entertaining people by mixing drinks and be able to cook for family and friends. I love being in the outdoors exploring and being inspired by nature and architectural buildings.
What I can offer is my hard working spirit, creativeness and excellent work in every job that will be given to me as i have developed my skills in analyzing data, being good with art/graphics and accuracy at the fastest rate on my recent jobs.
As business owner do feel you tend to lack social media presence, unable to manage your time, always behind your schedule for audit (data entry) or lack of organization and documentation?
The services that I offer will help you maximize your valuable time on things that matters the most. Understanding the needs of marketing strategies will help you create a systematic approach for your business. I help you create and implement cost-effective, successful campaigns and prospect more target clients.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2023
Wells Fargo Philippines
(Human Resource Specialist)
• Provide customer service and HR support to global employees, managers, contractors, and suppliers.
• Answer incoming phone calls, emails, and chats, and resolve support queries for three key groups:
managers (internal), employees (internal), and contractors and suppliers (external)
• Manage support tickets using Service Now for queries related to Payroll, Recruiting Tool, Time and Absence, HR Policy and Programs, Covid-19, Leaves, Benefits, and Compensation, Learning Development, and other HR related tools such as Workday and Service Now.
• Use Workday as the HR system of records.
• Perform monthly and daily audits and produce daily reports on case status using MS Excel
• Collaborate with Tier 2 (Payroll, Tax, or HR Data Administration, Benefits) support teams to ensure correct resolution of employee concerns.
• Ensure employees and contractors understand HR policies.
• Track resolution and completion of HR requests in a timely manner
• Work closely with management to ensure all procedures are up to date.
• Perform routine clerical operations tasks.
• Receive direction from a supervisor and escalate questions and issues to more experienced roles.
• Provide technical assistance with computer issues, troubleshooting, and software problems via phone, email, and remote desktop.
2017
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2019
Citibank - Australia
(Citi Phone Officer)
• Provided prompt and professional customer support for Citi Bank clients, ensuring a friendly and patient attitude
• Handled inbound calls from clients regarding credit card issues and provided information on various banking services
• Managed customer service concerns, including inquiries, billing and disputes, credit, fraud, telesales, rewards inquiries, and fulfillment
• Ensured that all customer inbound and outbound telephone inquiries were answered in an efficient and timely manner, while adhering to departmental standards and compliance requirements
• Identified and fulfilled clients' needs through exceptional customer service, making valuable sales or recommendations for products or services that better suited their needs
• Provided technical support for online website and mobile application
• Completed customer insight reports and input of sensitive data, while maintaining the highest standards of data protection and confidentiality
• I have acquired extensive knowledge and experience in various financial compliances, including KYC, AML, data privacy, and information security.
2015
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2017
SITEL Philippines – METFLIFE Dental Insurance
(Customer Service Consultant)
• Provided excellent customer service to all clients, answering questions regarding the plan and benefits in a timely manner.
• Collaborated with clients and provided exceptional customer service by answering and redirecting incoming calls, as well as responding to caller inquiries
• Verified patients' dental benefits, answered claim questions, and processed referrals for claims that required correction
• Validated insurance eligibility and verifications for insured dental offices, dentists, dental assistants, and third-party dental providers
• Conducted data collection, documentation, and verification of all necessary customer information in compliance with HIPAA regulations, as well as researched and resolved customer service issues
• Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment
• Referred unresolved customer grievances to designated departments for further investigation
• Collaborated with Third Party Administrators to assist with problem resolution and troubleshooting, providing exceptional customer service to ongoing customer delivery and client satisfaction
• Developed strong communication and problem-solving skills through overall experience as a Customer Service Representative
• Effectively managed customer calls and provided top-notch service in a high-pressure environment.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.