2016
Bachelor of Arts in Mass Communication
ICCT COLLEGES
More Info About Me
I have several years experience in the customer service field. I am self motivated and I am also able to work under pressure as well. A team player, fast learner and open minded individual are my key to achieve excellence. With good communication skills and a positive outlook on life, I can easily adjust with a new working environment. My knowledge and work ethics is beyond compare to other candidates that you will be hiring, there's nothing i can't learn.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Real Estate Virtual Assistance
Customer Service
Technical Support
Email Management
Cold calling/Appointment Setter
Amazon Virtual Assistance
Certificates
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My Experience and Education
September 2016
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February 2019
CONCENTRIX
(Customer Service, Technical Support, Quality Analyst)
Quality Analyst
• Monitor Calls
• Conduct regular feedback session to agents
• Participate regularly in calibration session with operations and training team
• Generates daily, weekly and monthly quality reports for handled team
Technical Support
• Performing basic troubleshooting steps in kindle device and fire tablet and eBooks
• Performing basic troubleshooting steps in kindle device and fire tablet and eBooks
• Process refund and replacement for kindle eBook, customer membership and
Customer Service Representative
Assisting general inquiries: Creating account, placing order, returns, refunds and replacement as well as tracking customer package
March 2019
-
October 2021
TPG TELECOM
(Customer Service)
• Process customer payments maintain customer account records.
• Answer customer questions regarding billing, service problems, products and features
• Correct errors and discrepancies on customer billing as necessary.
November 2021
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July 2021
Direct Client
(Real estate Virtual Assistant)
helped my clients manage their calendars, inboxes, request house viewings from seller agents, and update their websites by uploading transactions and customer reviews. I also design visuals for "Just listed," "In contract," "Sold," and feedback on social media.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Real Estate Virtual Assistant
I am an experienced real estate virtual assistant who can help you with all admin tasks and basic graphic designs