2014
Bachelor of Science in Information System
University of Rizal System
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2016
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2023
Best Resource Enterprise Network Inc.
(Payment Officer)
Handling online payments from different banks globally. Part of responsibility is doing daily and monthly report. Balancing incoming and outgoing data from banks.
2016
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2018
Sutherland Global Services
(Debt Collector / Customer Service Representative)
Handle customer complaints, provide appropiate solutions and alternatives within the time limits , follow up to ensure resolution. Keep records of customer accounts and file documents. Follow communication procedures, guidelines and policies. Take extra mile to engage customers
2018
-
2023
Telus International
(Technical Support / Sales Account Manager)
Were promoting products and services to clients and negotiate contracts with the aim of maximizing profits. responsible for handling calls and indentifying sales opourtunities. It also includes task like maintaining relationship with clients , studying competitors performances and negotiate deals on behalf of the company
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.