2012
Bachelor of Science in Business Administration Major in Management Accounting
University of the East
Experienced, reliable, goal-driven leader with attention to detail!
As a reliable and goal-driven professional, I have accumulated over 10 years of experience in the BPO industry, specializing in payment operations and customer relations. This broad experience has allowed me to develop an in-depth understanding of various financial transactions, problem-solving strategies, and the importance of clear and effective communication.
In my role as a Team Leader, I discovered the essence of effective time management, keen attention to detail, and a disciplined work ethic. These skills, combined with my ability to lead and inspire a team, have contributed to my consistent record of exceeding expectations and delivering high-quality results.
Now, as I transition into the role of a Virtual Assistant, I am eager to apply these values, skills, and experiences to help businesses optimize their operations, improve efficiency, and achieve their strategic goals.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Social Media Platform Expertise
Content Creation
Bookkeeping
Certificates
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My Experience and Education
2012
-
2023
Smartmoneta Inc.
(Payment Team Leader)
• Verify and process timely withdrawals and deposits in the operation system
• Manage team schedule and task assignment
• Assist in the resolution of all escalated queries through chat or email regarding deposits and withdrawals of client
• Daily reconciliation process of external vendors, monitor all financial transactions and report
• Lead the team to meet and exceed client expectations regarding customer service
• Provide backup support to the team and make sure department goals are met
• Monitor team performance and report on metrics
• Identify change or system issues and facilitate new payment products into the system through integration, testing, and deployment cycle.
2017
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2017
Antojos,ph
(Freelancer)
Social Media Manager
2011
-
2012
JMDP Diagnostic Laboratory
(Clinic Administrative Assistant)
• Encode the patient's personal info and test result in record file
• Address patient's needs and query
• Record daily operational transactions
• Manage the appointment schedule for patient
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.