2023
Bachelor of Science in Entrepreneurship
Bicol University Polangui
More Info About Me
I always believe that something is not yet done until you put yourself into it. I always ensure to embody the qualities of a strong commitment to finishing tasks to achieve desired outcomes. Guided by the ABC principle, where it stands for “ATTENDANCE” “BE POSITIVE” and “COMMITMENT”.
Hi! I’m Ma Roseanne Pandaan from the Philippines. A twenty-three (23) year old graduate of Bachelor of Science in Entrepreneurship of Bicol University. From a graduate of a business course , I used and honed my skills making myself my own asset. I entered the world of hosting, blog writing, online tutoring and such; had been a delegate in national conventions in college; and also entered the world of Business Process Outsourcing for three (3) years to finish a bachelors degree. For three years, I already handled health accounts at Concentrix and a technical support thru phone, chat and email at Sutherland Global Services.
As a person, I am an enthusiastic, dedicated and well-driven person by passion and a relentless pursuit of excellence. With a flexible approach to challenges, an independent mindset, and fond for taking calculated risks. I do well in handling challenging situations with a positive attitude. Known for not only initiating tasks but also ensuring their successful completion.
My Skills and Competencies
Writing
Social Media Management
Data Entry
Online Bookkeeping
Executive Assistant
Real Estate Virtual Assistant
Certificates
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My Experience and Education
2022
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2023
Sutherland Global Services
(Associate Infrastructure Management, Level 1 Universal Agent / Technical Support)
Hughesnet stands out as one of the main satellite internet service provider in the rural urban areas in the United States with its high speed of connection. Under this organization, I was highly trained to convince and assist customers via phone, email and chat with the persistence of contributing to its long terms mission and vision. We also handle sales where we offer optional services such as phone service, extenders and anti-virus.
2020
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2022
Concentrix Daksh
(Advisor 1, Customer Service Specialist)
As a customer support rep, my previous role is to assist customers thru phone support. Not even that, I also handled billing concerns which helps customers in their invoices for any upfront fees and expected charges. It is also part of the role to ensure that customers are aware of their specific medical coverages with following up the upcoming benefits that they could have.
May 2020
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December 2021
ARRC Writing & Tutorial Services
(Freelance Blog & Article Writer)
Part of the role is to create blog contents for specific products and services. It is my responsibility to ensure that key words will be included in the articles with a limited words required.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Online Bookkeeping
Let me handle all your financial needs from a distance, ensuring your business runs smoothly and keep your records.
Lead Generation
My goal is to spark interest and attract valuable customers, boosting your business's sales and growth.